211 Maryland Unveils New Data Dashboards to Give Visibility into the Help Marylanders Need Most

211 Maryland Celebrates National 211 Day on February 11, 2021


BALTIMORE (February 9, 2021)211 Maryland, the central connector to health and human services for the State of Maryland, announced today the availability of its new data dashboards that provide searchable tools to better understand the health and human services needs of Marylanders across the state. The new dashboards organize 211 Maryland network’s data by time, location and concern/question, and is curated in an easy-to-navigate interactive online portal. The availability of the new data dashboards come in time for the nonprofit organization to celebrate National 211 Day on February 11, 2021, which will educate Marylanders about the free life-saving resources and information available by calling 2-1-1 or texting your ZIP code to 898-211.

211 Maryland’s information network, which covers all jurisdictions within Maryland, responded to more than 412,000 calls, texts and chats in 2020, the largest volume ever experienced by the nonprofit. The data behind these inquiries are categorized by COVID-19-related needs, food insecurity during COVID-19, caller needs, contacts and demographics.

“It is reassuring to have a dedicated disaster response partner, like 211 Maryland, in place that can help disseminate vital information while connecting Marylanders with real people who are at the ready to provide support before, during and after an emergency or public health crisis,” said Governor Larry Hogan. “Currently, we are encouraging everyone to opt-in to 211 Maryland’s MDReady text alert program to stay informed about the COVID-19 vaccine rollout. Simply text MDReady or MDListo to 898-211 and you’re all set.”

Marylanders who connect with 211 Maryland’s network gain access to free and confidential resources, including:

  • Crisis and suicide prevention counseling by calling 211, Press 1
  • Disaster assistance
  • Opioid-related text messaging support
  • Food availability
  • Health care and insurance assistance
  • Housing and utility payment assistance
  • Employment services
  • Veterans services
  • Family services and more

“We are excited to make our data dashboards easily accessible to other Maryland organizations, neighborhood partners, government entities and the public, so as a collective community we can make informed decisions and find new ways for people to access the services they need most for their health,” commented Quinton Askew, president and CEO, 211 Maryland, Inc. “Our current batch of data dashboards is just the start at shining a spotlight on social determinants of health. We look forward to growing our dashboards with information, stats and figures that can be used to create life-changing programs for those most in need.”

From Hello to Help: 211 Maryland is Here

On February 11, 2021, 211 Maryland will celebrate National 211 Day, recognizing this critical service that has answered more than 412,000 inquiries for assistance in the past year. Need help paying a utility bill, finding housing, buying food, accessing job training, navigating veterans’ services, or dealing with an emergency or crisis? If you’re a Marylander in need of health and human services, call 2-1-1 or text your ZIP code to 898-211. To reach 211 Maryland’s crisis and suicide prevention line, call 2-1-1, Press 1.

To learn more about ways to partner and support 211 Maryland, please visit

About 211 Maryland
211 Maryland is the central connector to health and human services for the State of Maryland, empowering individuals and communities to thrive by linking those with unmet needs to essential resources. As the 24/7/365 access point to vital resources that help individuals and communities thrive, 211 Maryland connects those in need through call center, website, text, and chat to support services for natural and man-made disasters, housing, food, domestic violence, aging and disabilities, tax and utilities, employment, healthcare access, and veterans’ affairs; additionally, 211 Maryland offers confidential crisis response for substance abuse, mental health, and suicide emergencies at

211 Maryland is a registered non-profit 501(c) (3). To connect or donate, please visit  


Media Contact:
211 Maryland, Inc.

Andrea Martin
(443) 927-6183