Having trouble logging in? Get help<\/a>.<\/p>\n You can also call 211, Press 4. Our hours are seven days a week from 8 AM. – 8 PM.<\/p>\n\n\t Referrals are acknowledged within 15 minutes during program hours. A Care Coordinator will review the referral, assess the patient’s needs and barriers, and connect with hospital staff to determine how our team can best support the case.<\/p>\n\t\t Care Coordinators work alongside hospital teams to\u00a0identify\u00a0available behavioral health and community-based resources, support placement and discharge efforts, and coordinate with providers, State and local agencies, and other partners when\u00a0appropriate.\u00a0<\/p>\n\t\t We follow cases through resolution,\u00a0maintaining\u00a0communication with hospital\u00a0teams\u00a0and documenting placement efforts, barriers, and outcomes. This information also helps\u00a0identify\u00a0broader trends and system-level needs affecting patients across Maryland.\u00a0<\/p>\nMake a Referral(opens in new tab)<\/a>\n\t Read<\/a> our HIPAA compliance and data security questions.\u00a0<\/em><\/p>\n\t We accept referrals for:<\/p>\n Patient Consent (Release of Information): Hospitals may use their standard Release of Information form to obtain patient consent, as long as it meets all federal, state, and local legal requirements.<\/p>\n Learn about eligibility for each referral pathway.<\/p>\n Refer patients who:<\/p>\n Refer\u00a0adolescent patients<\/b>\u00a0who:\u00a0<\/p>\n Hospitals may submit\u00a0a referral as\u00a0Data-Only<\/b>\u00a0when the hospital is managing coordination internally.\u00a0<\/p>\n Data-Only referrals help capture information about hospital overstays and the barriers patients experience in accessing appropriate services and supports across Maryland.\u00a0<\/p>\n \u00a0<\/p>\n Have a question? Read our Frequently Asked Questions<\/a> (FAQs).<\/p>\n\t From hospital network meetings to the Maryland Bed Board, there are helpful resources to assist hospitals and inpatient providers with placement and discharge.<\/p>\n\t Maryland’s bed board helps discharge planners locate available psychiatric and crisis beds in real-time. Bed availability is updated three times a day.<\/p>\n Find the type of bed you need from the following categories:<\/p>\n You do no<\/u>t need to refer a patient to the 211 Care Coordination program if a patient is being admitted from the emergency department to an inpatient bed. They can be referred after the psychiatric evaluation if more care coordination services are needed like outpatient care, additional inpatient care or community-based behavioral health services.<\/p>\n Case Consultation provides hospitals with dedicated time to review the status of open cases and collaborate on care coordination for patients with complex needs. <\/p>\n These 15 to 30-minute sessions allow hospitals to: <\/p>\n To schedule, email carecoordination@211md.org<\/a>.<\/p>\n\t\t The network brings together hospitals, state agencies and community organizations to tackle the challenges faced by patients with complex needs who are discharged from hospital settings and struggle to navigate community resources. These meetings provide a platform to strengthen partnerships, foster collaboration and develop actionable solutions to improve care coordination and patient outcomes.<\/p>\n Purpose of the Meetings:<\/strong><\/p>\n If your hospital or organization is not yet part of this critical effort, we invite you to join the conversation. Together, we can create a more seamless and effective care system for Maryland’s most vulnerable populations.<\/p>\n Meetings are held the second Monday of every month.<\/p>\n Get our meeting invites by emailing carecoordination@211md.org<\/a>.<\/p>\n <\/p>\nHow Care Coordination Works<\/h2>\n
Available Daily, 8 AM to 8 PM<\/h4>\n\t\t
![\"Image](\"http:\/\/211md.org\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-26-at-11.27.15-AM.svg\" "\\"Image")
\n\t<\/figure>\nAcknowledge & Assess<\/h3>\n
![\"Image](\"http:\/\/211md.org\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-26-at-11.27.25-AM.svg\" "\\"Image")
\n\t<\/figure>\nCoordinate & Connect<\/h3>\n
![\"Image](\"http:\/\/211md.org\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-26-at-11.27.40-AM.svg\" "\\"Image")
\n\t<\/figure>\nFollow-Up &
Track<\/h3>\nCare Coordination Referral Pathways<\/strong><\/h2>\n
\n
![\"Emergency](\"https:\/\/211md.org\/wp-content\/uploads\/2023\/12\/Emergency-department-sign.jpg\" "\\"Emergency")
\n\t<\/figure>\n\tEmergency Department Referrals<\/h3>\n
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Inpatient Behavioral Health Referrals<\/h3>\n
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\nHave an upcoming planned discharge and significant barriers have been\u00a0identified\u00a0that may prevent discharge as planned.\u00a0<\/li>\nData-Only<\/b>\u00a0<\/h3>\n
![\"Woman](\"https:\/\/211md.org\/wp-content\/uploads\/2021\/04\/Data-1.png\" "\\"Data-1\\"")
\n\t<\/figure>\n\tMaking An Impact<\/h2>\n\t\t1,685\n\t\t\t\t\tPatients Referred\n\t\t38\n\t\t\t\t\tParticipating Hospitals\n\t\t17\n\t\t\t\t\tCounties Served\n\t
Helpful Resources<\/h2>\n
Maryland Bed Board for Inpatient or Psychiatric Beds<\/h3>\n
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![\"Care](\"http:\/\/211md.org\/wp-content\/uploads\/2023\/02\/Care-Coordination-Website-displaying-on-computer.png\" "\\"Care")
\n\t<\/figure>\nFind a Bed<\/a>\n\t\t\t\n\tCase Consultation<\/h3>
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\t\n\t211 Hospital & Community Resource Network<\/h3>
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![\"yellow](\"http:\/\/211md.org\/wp-content\/uploads\/2025\/08\/5-1-scaled-1.png\" "\\"5-1-scaled\\"")
\n\t<\/figure>\n\tUse ConnectCare to Refer Patients<\/strong><\/h2>\n