Employment Opportunities

211 Maryland is a growing 501(c)(3) nonprofit with a number of new and exciting community initiatives and career opportunities. We recently grew our Board, and we're excited to double the size of our engaging and enthusiastic team to further serve Maryland as the central connector to unmet needs.

We are an Equal Opportunity Employer. 

These are the latest employment opportunities:

To apply for one of the open positions, send your resume and salary requirements to info@211md.org. No phone calls, please. 


Position Title: Statewide Database Administrator 

Department:  211 Maryland, Inc. 

Report To: Operations Director 

POSITION SUMMARY STATEMENT:  Oversee the evolution, expansion and maintenance of a statewide resource database that includes health and human service resources available to Marylanders and ensures standards are met by the Alliance of Information and Referral Systems (AIRS).  Provides guidance and direction to 211 Maryland Call Center Resource Specialists, volunteers and information and referral specialists on database enhancements, development, and maintenance activities. Leads the creation of new partnerships with other statewide organizations that maintain health and human services databases to reduce duplication in resources and identify new partnerships. Serves as the point of contact for all statewide database requests.  

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but are not limited to: 

40% Database development oversight: In tandem with the Operations Director, develops statewide policy/procedures, documents and implements procedures for researching, selecting, classifying, indexing, and updating resource information to assure the accuracy, consistency and integrity of the database. Ensures that Inclusion/Exclusion criteria are uniformly applied statewide; a standardized profile is used for every resource; resources are classified by the AIRS/211 LA County taxonomy; and the database is updated annually. Networks with resource managers across the nation to stay abreast of best practices and developments in technology that could enable increased efficiencies. Regularly solicits input from call center resource specialist on resource needs and recommended system changes in accordance with identified needs.  

30% Identify best practices for database development and maintenance: In tandem with Operations Director and call centers, develop best practice policy/procedures for database improvements, maintenance, and technological upgrades.  Support statewide efforts to increase agency resources, continued maintenance, and system updates.  Support call centers with identifying resources and best practices to maintain and enhance their local resources.    

10% Reporting: Creates customized resource reports.  Collects and disseminates data on community resources as needed to support 211 Maryland’s public policy/statewide impact.   

10% Relationship Building and Community Outreach: Identifies statewide collaboration opportunities.  Oversee efforts to create data sharing agreements and processes with local and statewide organizations. Coordinates database activities among 211 pilots. Networks with community service providers to promote availability of online resource database and to coordinate efforts to update resource information.  

10% Training: Identify best practice training opportunities.  Coordinates database maintenance activities and trainings for call centers resource staff. Provides direction and guidance to resource specialists, information, and referral specialists, in researching, developing, and updating resources.  Provides training as needed for call center staff on use of information and referral software for resource development and maintenance using the AIRS/211 LA County Taxonomy of Human Services.    

ACCOUNTABILITY:  In order to be successful in this job, the 211 MD Database Administrator must consistently demonstrate competency in: 

  • • Maintaining a statewide resource database in accordance with AIRS standards. 
  • • Supervise, guide, and instruct staff and volunteers with database development tasks. 
  • • Plan daily work schedule and prioritize tasks to meet 211 MD’s goals and objectives.  
  • • Perform tasks with minimal direct supervision. 
  • • Build and manage external relationships. 
  • • Leading or participate in team projects as required. 
  • • Employ problem-solving techniques when appropriate. 

QUALIFICATIONS AND REQUIREMENTS: Required: (Education, years of experience, special skills.)    

Requires: Bachelor’s degree in Social Work, Human Services, Library Sciences, or related field with at least 2 years of experience in a human service organization. Knowledge of computer systems, database technology and data analysis techniques. Basic knowledge of human service delivery system. iCarol Resource Database administration experience preferred.                         

Abilities/Skills: (i.e. ability to empathize, initiative, self-confidence, customer focus, drive to achieve, teamwork, leadership, etc.)  

  • • Ability to express ideas clearly to individuals and groups. 
  • • Agility to make independent decisions using good judgment. 
  • • Organizational skills.  
  • • Attention to detail.  
  • • Strong relationship building and other interpersonal skills.  

PHYSICAL DEMANDS: (sitting, standing, lifting, etc) 

The employee is primarily seated while performing the duties of the position.  Due to COVID, all work is currently conducted virtually from home.  Occasional walking or standing and interaction with personnel located in other parts of the building are also necessary when in the office.  Requirements may be modified to accommodate individuals with disabilities. 

SALARY: Commensurate with experience and qualifications. 

TO APPLY: Interested candidates should send their resume along with your salary requirements to info@211md.org. No phone calls, please! 


Position Title: Data Manager

Department: 211 Maryland

Report To: 211 Maryland Operations Director

POSITION SUMMARY STATEMENT: 

The Data Manager is responsible for the development and use of data systems. The Data Manager will discover efficient ways to display, organize, store, and analyze data with attention to security and confidentiality. The Data Manager will possess the skillset to grasp complex data utilizing the 211 MD database and business intelligence software to provide insights on 211 MD through reporting and data analysis. The 211 MD Data Manager ensures the accuracy of core data which provides views into business performance and supports effectiveness in business outputs.  The Data Manager will collaborate extensively with the Operations Director, call center staff and technology vendors in the successful execution of their role.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but are not limited to:

45% Data Reporting & Analysis: In tandem with the Operations Director, regularly collect and analyze systemwide data to identify trends. Interprets data, including statistical values, and provides advice and consultation regarding implications.  Research systemwide data to provide information on system impact. Creates customized resource reports and presentations based on requested data. Collects and disseminates data on community resources as needed to support 211 Maryland’s public policy/statewide impact.   

25% Data Dashboards: Creates complexity reports and dashboards using visual analytics and business intelligence tools like Tableau, PowerBI and other tools.   

15% Database Administration: In tandem with the Operations Director, collaborates with Database Administrator and call centers to create data elements, identify, and implement procedures for inconsistency in statewide data elements. Standardize data reporting among call centers and 211 MD funders. Facilitate any change to data collection elements with call centers and technology vendors as needed. Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing technology and data gathering tools.  Manages contracts with all software vendors associated with data collection and management.

10% Proposal/Grant Writing: Develop relationships and collaborate with key stakeholders who could benefit from 211 data.  Works closely with the Operations Director and other staff to identify, research, write and craft funding proposals and reports in a compelling manner.

5% Policies/Procedures: Review, revise and develop 211 Maryland data management policies to ensure policies are effective and up to date. 

ACCOUNTABILITY:  In order to be successful in this job, the 211 MD Data Manager must consistently demonstrate competency in:

  • Strong understanding of data management and data analysis procedures.
  • Plan daily work schedule and prioritize tasks to meet 211 MD’s goals and objectives. 
  • Performing tasks with minimal direct supervision.
  • Build and manage internal & external relationships.
  • Lead or participate in team projects as required.
  • Employ problem-solving techniques when appropriate.

QUALIFICATIONS AND REQUIREMENTS: Required: (Education, years of experience, special skills.)                                                      

Requires: Bachelor’s Degree in Computer Science, Computer Engineering, or related field with a minimum of 2 years of experience in data management or analysis. Ability to decipher and organize large amounts of data. An analytical mindset with superb communication and problem-solving skills. Ability to translate complex problems clearly and in nontechnical terms. Knowledge of computer systems, database technology and data analysis techniques. Basic knowledge of human service delivery systems. iCarol or similar software experience preferred.                       

Abilities/Skills: (i.e. ability to empathize, initiative, self-confidence, customer focus, drive to achieve, teamwork, leadership, etc.)                                                              

  • Conduct big data analysis
  • Developing data models
  • Excellent organizational skills. 
  • Excellent written and oral communication skills. 
  • Attention to detail. 
  • Strong relationship building and other interpersonal skills.  
  • Proven experience as data manager.
  • Excellent understanding of data administration and management functions (collection, analysis, distribution etc.).
  • Proficient in Microsoft Excel and Power BI or other business intelligence software.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc.)

The employee is primarily seated while performing the duties of the position.  Due to COVID, all work is currently conducted virtually from home.  Occasional walking or standing and interaction with personnel located in other parts of the building are also necessary when in the office.  Requirements may be modified to accommodate individuals with disabilities.

SALARY: Commensurate with experience and qualifications.

TO APPLY: Interested candidates should send their resume along with your salary requirements to info@211md.org. No phone calls, please!