{"id":1344,"date":"2021-04-28T11:48:57","date_gmt":"2021-04-28T11:48:57","guid":{"rendered":"https:\/\/211md.org\/?page_id=1344"},"modified":"2026-03-20T16:48:18","modified_gmt":"2026-03-20T20:48:18","slug":"call-center-network","status":"publish","type":"page","link":"https:\/\/211md.org\/es\/about\/call-center-network\/","title":{"rendered":"Red de centros de llamadas 211 de Maryland"},"content":{"rendered":"\"5\"\n

La red de centros de llamadas regionales del 211 conecta a los habitantes de Maryland con recursos esenciales en todo el estado. Cuando los habitantes de Maryland marcan el 211, se les dirige autom\u00e1ticamente a su centro de llamadas regional para solicitar ayuda.<\/p>\n\t\t\t\n\t\t\t\t\t\tAprende m\u00e1s\n\t\t\t\t\t<\/a>\n\t\t\t\t\"\"\n\t\t\t\t\"16\"\n\t\t\t\t\"Personas\n

About the Call Center Network<\/strong><\/h2>\n

Life Crisis Center, Mental Health Association of Frederick County, United Way of Central Maryland, and Community Crisis Services, Inc. have been part of the 211 Call Center Network since 211’s inception in Maryland.<\/p>\n\t\t\t\t\n\t\t\t\t\"Logotipo\n\t\t\t\t<\/a>\n

The Mental Health Association of Frederick County (MHA) started its call center in 1985 and began operating 24\/7\/365 in 1990. Crisis Specialists offer crisis intervention, support and information and resource referrals.<\/p>\n

The Mental Health Association works to ensure all Marylanders have access to high-quality behavioral healthcare. The call center is the hub of their crisis services, connecting Marylanders to resources and support.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tAprende m\u00e1s\n\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\"Logotipo\n\t\t\t\t<\/a>\n

Life Crisis Center operates a comprehensive call center that offers crisis intervention, emotional support, and information and referral services by phone, chat, and text.<\/p>\n

The organization has provided crisis support in the community since 1976, starting as a volunteer-operated crisis hotline for sexual assault victims. The nonprofit has served the lower Eastern Shore for over 44 years as a call center and a safe place for healing for victims of domestic violence, sexual assault, and child abuse.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tAprende m\u00e1s\n\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\"Logotipo\n\t\t\t\t<\/a>\n

United Way Central Maryland (UWCM) played a pivotal role in developing and planning the 211 system, starting in 2000. The UWCM helpline, though, has origins that date back to 1962.<\/p>\n

Information and Referral specialists help central Marylanders make connections to essential health and human services resources in Baltimore City and the counties of Anne Arundel, Baltimore, Carroll, Harford, and Howard counties.<\/p>\n

While not a crisis hotline, the staff is ASIST Certified, so they can identify callers who may be in crisis and\/or having thoughts of suicide. They can manage the call, assess, and plan for safety.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tAprende m\u00e1s\n\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\"Logotipo\n\t\t\t\t<\/a>\n

For more than 50 years, Community Crisis Services, Inc. (CCSI) has provided call center services, and the organization became the first hotline in Maryland to be accredited by the American Association of Suicidology in the 1980s.<\/p>\n

In addition to certification, CCSI offers compassionate crisis support and information and referral services to essential resources. They also support the community with safe shelter programs.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tAprende m\u00e1s\n\t\t\t<\/a>\n

\n\t\t\tCapacitaci\u00f3n y Acreditaci\u00f3n\t<\/h2>\n\t

Los especialistas est\u00e1n acreditados por la Asociaci\u00f3n Estadounidense de Suicidolog\u00eda (AAS) y\/o la Alianza de Sistemas de Informaci\u00f3n y Referencia (AIRS). CCSI tambi\u00e9n tiene una acreditaci\u00f3n del Consejo Internacional para L\u00edneas de Ayuda (ICH) y el personal de UWCM est\u00e1 certificado por ASIST.<\/p>\n\t\t\t\t\"Logotipo\n\t\t\t\t\"logotipo\n\t\t\t\t\"\"\n\t\t\t\t\"Especialista\n

211 is available to everyone<\/h2>

Los especialistas en informaci\u00f3n y referencias que hablan ingl\u00e9s y espa\u00f1ol est\u00e1n disponibles las 24 horas del d\u00eda, los 7 d\u00edas de la semana, los 365 d\u00edas del a\u00f1o. La traducci\u00f3n tambi\u00e9n est\u00e1 disponible en m\u00e1s de 150 idiomas.<\/p>\n

Si tiene problemas de audici\u00f3n, llame al 711 para acceder al 211 a trav\u00e9s de Maryland Relay.<\/p>\n\t\t\t\n\t\t\t\t\t\tMarca 211 (m\u00f3vil)\n\t\t\t\t\t<\/a>","protected":false},"excerpt":{"rendered":"

211’s network of regional call centers connects Marylanders to essential resources throughout the state. When Marylanders dial 211, they are automatically routed to their regional call center for help. Learn More About the Call Center Network Life Crisis Center, Mental Health Association of Frederick County, United Way of Central Maryland, and Community Crisis Services, Inc.…<\/p>","protected":false},"author":8,"featured_media":34257,"parent":521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1344","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/pages\/1344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/comments?post=1344"}],"version-history":[{"count":1,"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/pages\/1344\/revisions"}],"predecessor-version":[{"id":34424,"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/pages\/1344\/revisions\/34424"}],"up":[{"embeddable":true,"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/pages\/521"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/media\/34257"}],"wp:attachment":[{"href":"https:\/\/211md.org\/es\/wp-json\/wp\/v2\/media?parent=1344"}],"curies":[{"name":"Gracias","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}