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211 Maryland

Crisis Hotline: 211, Press 1

Partner Organizations


211 Maryland FAQs

What is 2-1-1?

211 Maryland is a simple, memorable phone number for Marylanders to connect with essential resources throughout the state. It’s a free and confidential service that enables individuals with unmet needs a one-stop access point instead of having to navigate through the sometimes-confusing maze of health and human service agency phone numbers, websites and community resources.

Our nonprofit organization is also a disaster response partner. We provide factual text alerts to Marylanders during emergency situations like a natural disaster or public health and safety threat.

211 Maryland is also a data-service-provider, with the most comprehensive database of unmet needs in the state. It allows us to track emerging trends in communities.

English and Spanish-speaking resources are available 24/7/365. Translation is available in 150+ languages.

What’s the difference between 2-1-1 and 2-1-1, Press 1?

211 Maryland connects Marylanders with unmet needs to essential health and human resources.

2-1-1, Press 1 provides immediate access to a trained specialist in suicide prevention, opioid crisis intervention and mental health assistance.

How do I access 211 Maryland resources?

Connect with 211 Maryland 24/7/365 by:

How can 211 Maryland help me?

211 Maryland will connect you to health and human service resources in your community. Call/chat resource specialists will use your zip code to search our up-to-date resource database of over 7000 agencies and services. We’ll connect you to the best organizations and services near you, and answer questions on the following unmet needs:

  • Food
  • Housing and shelter
  • Emergency shelter
  • Utility assistance
  • Financial assistance
  • Mental health
  • Substance abuse
  • Suicide and crisis intervention
  • COVID-19 testing
  • Healthcare
  • Children and families (child care, parenting support, supplies and clothing and school readiness)
  • Aging and disability
  • Legal services
  • Tax prep information
  • Veterans
  • Domestic violence
  • Employment
  • Transportation

What information will I need to provide?

The call/chat specialist may ask about:

  • Basic needs
  • Safety
  • Mental and physical health
  • Your current living situation
  • Your zip code
  • Phone number if you’d like a follow-up call

You can provide the information you feel comfortable sharing. Your personal information and nature of your call is kept confidential.

How will you make a difference in my life?

Our empathetic call/chat resource specialists understand it can be challenging to navigate the sometimes-confusing maze of health and human resources.

They’ll:  

  • Learn about ALL of your needs.
  • Listen with empathy.
  • Explain how you can get help.
  • Pinpoint who to can help.
  • Provide you with connections.
  • Detail qualification requirements if they apply.
  • Empower you to thrive.

By the end of the call/chat, you will be prepared to take action to get the help you need.

Can I search for resources myself?

Yes! Our online database has over 7,000 statewide resources.

You can also call 2-1-1, text at 898-211, or chat to connect with a trained specialist who can also identify the best resource to address your needs.

How do I search the 211 Maryland database?

You can search our database of more than 7,000 statewide agencies by keyword or your location. Go to 211MD.org to start your search today.

Does it cost anything?

No. 211 Maryland is a free community resource. Just dial 2-1-1 from your phone. Call or text, data messaging service fees may apply.

What can I expect when I call?

  1. Dial 2-1-1.
  2. Press 1 if you’re in crisis and need assistance with a mental health emergency or substance abuse intervention.
  3. A resource specialist will listen to your concerns.
  4. The specialist will ask questions to identify your unmet needs.
  5. You’ll provide your location to help determine resources in your area.
  6. You can provide contact information if you’d like a follow-up call to offer additional resources.
  7. The call resource specialist connects you with resources.

All calls are confidential.

What can I expect when I text 211 Maryland?

  1. You’ll text your zip code to 898-211.
  2. A resource specialist will send you a text, confirming receipt of your message.
  3. You’ll text your questions.
  4. The specialist identifies your unmet needs.
  5. You can provide contact information if you’d like a follow-up call about additional resources.
  6. The call resource specialist connects you with resources.

All information is confidential.

How does a web chat work?

  1. Start a web chat here.
  2. Create an account and fill out the user profile. This information ensures the call specialist can identify resources for your situation and follow-up with additional essential resources in the coming weeks.
  3. Click chat.
  4. You’ll begin your chat with a resource specialist.
  5. The specialist will ask questions and respond to identify your unmet needs and connect you with resources.

The information you provide is confidential.

What if my cell phone won’t connect with 211 Maryland?

Most phones support dialing 2-1-1. If you have a problem, you can also call:

  • Capitol Area and Southern Maryland: 301-864-7161
  • Central Maryland: 1-800-492-0618
  • Eastern Shore: 1-866-231-7101
  • Western Maryland: 1-866-411-6803

What if I am deaf or hard of hearing?

Call 7-1-1 to access 211 Maryland through Maryland Relay.

Who can use 211 Maryland?

211 Maryland is available to everyone in Maryland.

What hours is 211 Maryland available?

211 Maryland is available 24 hours a day, 7 days a week, 365 days a year.

What languages are available?

English and Spanish-speaking specialists are available, as well as translation in 150+ languages.

 

Crisis Help: 2-1-1, Press 1 FAQs

 

What is 2-1-1, Press 1?

2-1-1, Press 1 is an immediate, always-on-call suicide prevention, substance abuse intervention and mental health emergency assistance line.

Dial 2-1-1 and then press one.

Text your zip code to TXT-211 (898-211).

How can 2-1-1, Press 1 help me?

2-1-1, Press 1 offers 24/7/365 immediate access to trained and certified call specialists who can help with suicide prevention, opioid crisis intervention, and mental health assistance. Marylanders can get help with anxiety, depression, suicidal thoughts or substance abuse problems.

Who answers crisis calls?

Our resource specialists are trained in handling crisis situations. If your condition warrants an emergency response for a life-threatening injury or illness, they will advise you to contact 911 or will connect you directly.

What types of crisis calls can you answer?

Crises take many forms. Our trained call resource specialists can help with depression, anxiety, thoughts of suicide or self-harm, and substance and opioid abuse.

 

Partners

 

What is 211 Maryland?

211 Maryland is a nonprofit 501(c)(3) organization that connects Marylanders with unmet needs to essential health and human service resources throughout the state. We utilize professionally trained resource specialists for call center, text and web chat services.

We support our partner organizations with follow-up services that focus on closed-loop referral and outcome-oriented data gathering. Data dashboards provide insight on unmet needs in segmented demographics to support strategic decision-making. Call us at 443-721-3860 for more information.

We are also a disaster response partner, providing push-alerts with valuable and factual information before, during and after emergency situations like a natural disaster or public health and safety threat.

English and Spanish-speaking resources are available 24/7/365. Translation is available in 150+ languages.

Who are your call specialists?

Our resource specialists are certified, trained, educated and experienced in health and human service resources. They have a bachelor’s or master’s degree in social work, human services, counseling or related fields, plus at least one year of experience.

Are your call specialists trained or certified?

Call center staff are certified and program accredited by Alliance of Information and Referral Systems (AIRS) and American Association of Suicidology (AAS). Both are national, professional organizations.

What types of calls do you answer?

211 Maryland can serve as the central connector for the following essential health and human service needs:

  • Food
  • Housing
  • Emergency shelter
  • Utility assistance
  • Financial assistance
  • Substance abuse
  • Mental health
  • Suicide and crisis intervention
  • Healthcare
  • Children and families (childcare, parenting support, supplies and clothing, school readiness)
  • Tax information and preparation assistance
  • Aging and disability
  • Legal services
  • Domestic violence, shelter and support
  • Employment
  • Veterans
  • Transportation

How is 2-1-1 different from 2-1-1, Press 1?

2-1-1 is a 24/7/365 central connector for unmet needs.

2-1-1, Press 1 immediately connects callers to a specialist trained in suicide prevention, opioid crisis intervention and mental health assistance. This service is also available 24/7/365.

How do you keep your resource database up to date?

The comprehensive database of more than 7,000 statewide resources is updated at least once a year, and often more frequently. We rely on our yearly verification, update from agencies, and feedback from callers to connect Marylanders with the best resources for their location and the latest program qualifications at the time of their need.

How do I add my agency to the 211 Maryland database?

As the central connector for Maryland, we welcome new organizations to our database. We accept applications from the following nonprofit and for-profit groups:

  • Nonprofit and critical for-profit organizations and governmental agencies and officials providing health, social service, educational, library, employment, legal, recreational and other human services.
  • Nonprofit organizations, such as religious groups, social clubs and community associations, that offer services to the community at large, not just to their own members.
  • Nonprofit self-help support groups (a “self-help group” is a voluntary gathering of people who share a similar problem, condition or history).
  • Nonprofit and critical for-profit, multi-state or national organizations not located in Maryland that provide health and human services to Maryland residents.
  • Nonprofit organizations that advocate for human service programs and policies that support a healthful environment.   

For more information and to start the application process, go to 211MD.org/Partner.

How can you help my organization?

211 Maryland can provide insight to your organization by linking you to the most comprehensive unmet needs data set in the state of Maryland. We offer both current and historical data to inform your decision-making on resource allocation, program development and budgeting efforts.

This data can pinpoint contributing and catalyzing factors that lead to underserved needs, and we can segment information by geography and demography.

We also offer 24/7/365 outsourced, professional call, text and web chat services using established best practice methods and reporting. 211 Maryland can serve as a central connector for your clients to essential health and human services in Maryland.

If you need customizable push-alert texting, 211 Maryland has a platform available for use. It helps organizations connect on-demand with their audiences.

How can I partner with 211 Maryland?

  1. Donate. As a nonprofit organization, we accept grants and donations to help Marylanders.
  2. Contact us for information on leveraging data and reporting packages for strategic decision-making.
  3. Book our experts as a speaker. They’re available to speak on topics including Social Determinants of Health, building a Community Information Exchange, data collaboration tools and community partnerships.

Is your data on unmet needs available for purchase?

Yes. 211 Maryland offers the most comprehensive data source on unmet needs in the state of Maryland, both current and historical.

It can pinpoint contributing and catalyzing factors that lead to underserved needs, segmented by geography and demography.

Call Quinton Askew at 443-721-3860 for more information or email: info@211md.org.

Can you talk to my organization?

Yes. Our expert speakers are available to discuss the following, among other topics:

  • Best practices in addressing Social Determinants of Health (SDOH)
  • Building and adopting a Community Information Exchange (CIE) to enable person-centered care.
  • Using data and collaboration tools to improve health indicators, quality of life and address inequities.
  • Leveraging technology to improve individual and community well-being.
  • Using data to identify and improve unmet community needs and patient outcomes.
  • Engaging strategic community partners to achieve outcome-oriented solutions.

How do I share 211 Maryland services with others?

Thank you for spreading the word! We offer complimentary service-enablement tools to assist your organization in outreach and client connections. Call Quinton Askew at 443-721-3860 for more information or email: info@211md.org.

How is 211 Maryland funded?

As a nonprofit 501(c)(3) organization, 211 Maryland relies on funding from several sources, including the public and private sectors. Get more information on funding opportunities, donate, or connect with 211 Maryland to learn more about the ways you can support the organization's mission.

Are donations tax-deductible?

Yes. 211 Maryland is a 501(c)(3) nonprofit organization. Donate today

How do I contact 211 Maryland?

  • Email: info@211md.org
  • Call: Quinton Askew, CEO and president, at 443-721-3860
  • Mail: 1800 Washington Blvd, Suite 340, Baltimore, MD 21230