{"id":1061,"date":"2021-04-19T13:03:24","date_gmt":"2021-04-19T13:03:24","guid":{"rendered":"https:\/\/211md.org\/?page_id=1061"},"modified":"2026-05-07T16:53:24","modified_gmt":"2026-05-07T20:53:24","slug":"services-telephoniques","status":"publish","type":"page","link":"https:\/\/211md.org\/fr\/resources\/utility-assistance\/phone-services\/","title":{"rendered":"Aide sur la facture de t\u00e9l\u00e9phone et d&#039;Internet"},"content":{"rendered":"<p>Avez-vous besoin d&#039;aide pour payer votre facture de t\u00e9l\u00e9phone ou d&#039;Internet ? De l&#039;aide est disponible pour ceux qui sont admissibles.<\/p>\n<p>Le programme offre des r\u00e9ductions et ne fournit pas de t\u00e9l\u00e9phones portables gratuits. Toutefois, les fournisseurs peuvent couvrir le co\u00fbt d&#039;un t\u00e9l\u00e9phone mobile pour le consommateur. Lisez attentivement les termes et conditions et choisissez un fournisseur Lifeline agr\u00e9\u00e9.<\/p>\n<h2>Remises t\u00e9l\u00e9phoniques et Internet Lifeline<\/h2>\n<p>Si vous recevez des prestations f\u00e9d\u00e9rales d&#039;un programme d&#039;aide gouvernemental, vous pourriez avoir droit \u00e0 une r\u00e9duction sur votre facture de t\u00e9l\u00e9phone via le <a href=\"https:\/\/www.psc.state.md.us\/telecommunications\/lifeline-availability-maryland\/\" target=\"_blank\" rel=\"noopener\">Programme de bou\u00e9e de sauvetage<\/a>.<\/p>\n<blockquote><p>Il offre aux clients \u00e9ligibles jusqu&#039;\u00e0 $9,25 par mois de r\u00e9duction sur le co\u00fbt du t\u00e9l\u00e9phone, d&#039;Internet ou des services group\u00e9s. La r\u00e9duction est plus \u00e9lev\u00e9e pour ceux qui vivent sur des terres tribales.<\/p><\/blockquote>\n<p>Il s&#039;agit du seul programme f\u00e9d\u00e9ral destin\u00e9 \u00e0 aider \u00e0 payer les factures Internet, car le programme de connectivit\u00e9 abordable a pris fin. Si vous avez b\u00e9n\u00e9fici\u00e9 de cette r\u00e9duction dans le pass\u00e9, demandez \u00e0 votre fournisseur s&#039;il propose d&#039;autres forfaits Internet \u00e0 faible co\u00fbt.<\/p>\n<h3>Admissibilit\u00e9<\/h3>\n<p>Vous \u00eates \u00e9ligible si vous recevez des prestations de l&#039;un de ces programmes dans le Maryland\u00a0:<\/p>\n<ul>\n<li>Bons alimentaires\/Programme d&#039;assistance nutritionnelle suppl\u00e9mentaire (SNAP)<\/li>\n<li>Programme d&#039;aide \u00e0 l&#039;\u00e9nergie domestique pour les m\u00e9nages \u00e0 faible revenu<\/li>\n<li>Aide m\u00e9dicale<\/li>\n<li>Aide publique f\u00e9d\u00e9rale au logement<\/li>\n<li>Revenu de s\u00e9curit\u00e9 suppl\u00e9mentaire (SSI)<\/li>\n<li>Programme de pensions pour anciens combattants et de prestations de survivants<\/li>\n<\/ul>\n<p>Vous pouvez \u00e9galement \u00eatre admissible si le revenu total de votre m\u00e9nage est \u00e9gal ou inf\u00e9rieur \u00e0 135% des lignes directrices f\u00e9d\u00e9rales sur la pauvret\u00e9.<\/p>\n\t<h3>comment s&#039;inscrire<\/h3>\n<p>Pour postuler \u00e0 Lifeline en ligne\u00a0:<\/p>\n<ol>\n<li><a href=\"https:\/\/getinternet.gov\/apply?id=nv_home&amp;ln=RW5nbGlzaA%3D%3D\" target=\"_blank\" rel=\"noopener\">Cr\u00e9er un compte<\/a> et v\u00e9rifier l&#039;\u00e9ligibilit\u00e9. Vous aurez besoin des quatre derniers chiffres de votre num\u00e9ro de s\u00e9curit\u00e9 sociale ou de votre pi\u00e8ce d&#039;identit\u00e9 gouvernementale.<\/li>\n<li>Si vous \u00eates admissible, vous disposez de 90 jours pour contacter votre compagnie de t\u00e9l\u00e9phone ou Internet afin de soumettre votre candidature.\u00a0 <a href=\"https:\/\/cnm.universalservice.org\/\" target=\"_blank\" rel=\"noopener\">Trouver un fournisseur de t\u00e9l\u00e9phone ou d&#039;Internet<\/a> qui propose Lifeline dans le Maryland.<\/li>\n<\/ol>\n<p>Vous pouvez \u00e9galement t\u00e9l\u00e9charger une application dans <a href=\"https:\/\/www.lifelinesupport.org\/wp-content\/uploads\/documents\/get-lifeline\/LI_Application_NVstates.pdf\" target=\"_blank\" rel=\"noopener\">Anglais<\/a> et <a href=\"https:\/\/www.lifelinesupport.org\/wp-content\/uploads\/documents\/get-lifeline\/LI-SP_Application_NVstates.pdf\" target=\"_blank\" rel=\"noopener\">Espagnol<\/a>.<\/p>\n<p>Vous pouvez \u00e9galement voir des publicit\u00e9s pour des t\u00e9l\u00e9phones portables gratuits, mais assurez-vous que vous utilisez un fournisseur Lifeline agr\u00e9\u00e9. Vous pouvez les trouver <a href=\"https:\/\/cnm.universalservice.org\/\" target=\"_blank\" rel=\"noopener\">ici<\/a>. Lisez \u00e9galement les termes et conditions pour vous assurer qu\u2019il n\u2019y a pas d\u2019autres frais. Enfin, connaissez les r\u00e8gles du programme Lifeline.<\/p>\n<p>Une seule prestation Lifeline est autoris\u00e9e par foyer et la r\u00e9duction est de $9,25 par mois. Vous devez recertifier votre r\u00e9duction chaque ann\u00e9e.<\/p>\n<p>Si vous avez besoin d\u2019aide, composez le 211.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/211md.org\/wp-content\/uploads\/2023\/03\/person-going-over-phone-bill.png\" alt=\"personne qui passe en revue sa facture de t\u00e9l\u00e9phone\" title=\"personne qui passe en revue sa facture de t\u00e9l\u00e9phone\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<p>&nbsp;<\/p>\n<h2>Besoin d&#039;autre chose ?<\/h2>\n<p>211 has information and referrals for other essential needs. Learn about assistance programs available for food, housing, utility assistance, and more!<\/p>\n<p>&nbsp;<\/p>\n\t\t\t<a href=\"\/fr\/ressources\/nourriture\/\"  target=\"_self\">\n\t\t\t\t\t\ttrouver de la nourriture\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"\/fr\/ressources\/logement-refuge\/\"  target=\"_self\">\n\t\t\t\t\t\ttrouver un logement\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"\/fr\/ressources\/utilities\/\"  target=\"_self\">\n\t\t\t\t\t\tobtenir une aide aux services publics\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"\/fr\/ressources-par-comte\/\"  target=\"_self\">\n\t\t\t\t\t\tressources par comt\u00e9\n\t\t\t\t\t<\/a>\n<h2>\n\t\t\tRelated Utility Information\t<\/h2>\n\t\t<h4><a href=\"\/fr\/ressources\/vieillissement-handicap\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Aging\" target=\"_self\">Vieillissement &amp; Handicap<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/vieillissement-handicap\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Aging\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Aging-disability-square-c466727102cae71e5f27b8539bb51945-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/enfants-familles\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Children\" target=\"_self\">Enfants et familles<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/enfants-familles\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Children\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_211_Icon-Sets_Child-care-square-f3b0d4edab3dcc467fadb5f55f4064c6-.png\" alt=\"parent and child icon for child care\" height=\"417\" width=\"417\" title=\"2025_211_Ensembles d&#039;ic\u00f4nes_Garde d&#039;enfants\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/violence-familiale-domestique\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Domestic\" target=\"_self\">Violence Domestique<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/violence-familiale-domestique\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Domestic\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_211_Icon-Sets_Domestic-Violence-square-7b597694a6f05fe90cdc376aa573bc63-.png\" alt=\"House with a heart in the middle icon\" height=\"417\" width=\"417\" title=\"2025_211_Ensembles d&#039;ic\u00f4nes_Violence domestique\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/recherche-demploi\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Employment\" target=\"_self\">Emploi<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/recherche-demploi\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Employment\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Employment-square-44707bd410e4df10a470bf130ebcea86-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/soins-de-sante\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Health%20Care\" target=\"_self\">Soins de sant\u00e9<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/soins-de-sante\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Health%20Care\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Health-Care-square-dee98a0060cbe0e7f27eda253fc12679-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/nouveau-aux-etats-unis-et-au-maryland\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Immigration\" target=\"_self\">Immigration<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/nouveau-aux-etats-unis-et-au-maryland\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Immigration\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Immigration-square-8b97b7fdfe5e6071405e216855065118-.png\" alt=\"ic\u00f4ne d&#039;immigration\" title=\"2025_MdInfoNet_Icon-Sets_Immigration\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/enfants-familles\/parente\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Kinship\" target=\"_self\">Parent\u00e9<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/enfants-familles\/parente\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Kinship\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_211_Icon-Sets_Kinship-square-45bdf872866f5735f842c32071109267-.png\" alt=\"Ic\u00f4ne de parent\u00e9\" height=\"417\" width=\"417\" title=\"2025_211_Ensembles d&#039;ic\u00f4nes_Parent\u00e9\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/services-juridiques\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Legal\" target=\"_self\">Services juridiques<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/services-juridiques\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Legal\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Legal-square-18fdf438feb8435588174d9046463257-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/sante-mentale\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Mental\" target=\"_self\">Sant\u00e9 mentale<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/sante-mentale\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Mental\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Mental-Health-square-c59b38c4a993a947d4c9280fbe2d2fee-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/mdreentry\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Reentry\" target=\"_self\">Rentr\u00e9e<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/mdreentry\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Reentry\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_211_Icon-Sets_Reentry-square-8676fea38abd920a832f45642fe31cca-.png\" alt=\"Ic\u00f4ne de rentr\u00e9e\" height=\"417\" width=\"417\" title=\"2025_211_Ensembles d&#039;ic\u00f4nes_R\u00e9entr\u00e9e\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/consommation-de-substances\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Substance\" target=\"_self\">Consommation de substances<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/consommation-de-substances\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Substance\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Substance-Abuse-square-4f414f085e657267739c181957754f48-.png\" alt=\"Pills for substance Use icon\" title=\"2025_MdInfoNet_Icon-Sets_Substance-Abuse\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/anciens-combattants\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Veterans\" target=\"_self\">anciens combattants<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/anciens-combattants\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Veterans\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Rating-square-6e60d00cce4faa8e0a6d4ad7366aa733-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>","protected":false},"excerpt":{"rendered":"<p>Do you need help paying your phone or Internet bill? Help is available for those who qualify. The program provides discounts and does not provide free cell phones. However, providers may cover the cost of a mobile phone for the consumer. Read the terms and conditions carefully and choose an authorized Lifeline provider. Lifeline Phone&hellip;<\/p>","protected":false},"author":8,"featured_media":3746,"parent":932,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"group":[],"class_list":["post-1061","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/comments?post=1061"}],"version-history":[{"count":3,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1061\/revisions"}],"predecessor-version":[{"id":34694,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1061\/revisions\/34694"}],"up":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/932"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/media\/3746"}],"wp:attachment":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/media?parent=1061"}],"wp:term":[{"taxonomy":"group","embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/group?post=1061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}