{"id":1061,"date":"2021-04-19T13:03:24","date_gmt":"2021-04-19T13:03:24","guid":{"rendered":"https:\/\/211md.org\/?page_id=1061"},"modified":"2026-05-07T16:53:24","modified_gmt":"2026-05-07T20:53:24","slug":"services-telephoniques","status":"publish","type":"page","link":"https:\/\/211md.org\/fr\/resources\/utility-assistance\/phone-services\/","title":{"rendered":"Aide sur la facture de t\u00e9l\u00e9phone et d&#039;Internet"},"content":{"rendered":"<p>Avez-vous besoin d&#039;aide pour payer votre facture de t\u00e9l\u00e9phone ou d&#039;Internet ? De l&#039;aide est disponible pour ceux qui sont admissibles.<\/p>\n<p>Le programme offre des r\u00e9ductions et ne fournit pas de t\u00e9l\u00e9phones portables gratuits. Toutefois, les fournisseurs peuvent couvrir le co\u00fbt d&#039;un t\u00e9l\u00e9phone mobile pour le consommateur. Lisez attentivement les termes et conditions et choisissez un fournisseur Lifeline agr\u00e9\u00e9.<\/p>\n<h2>Remises t\u00e9l\u00e9phoniques et Internet Lifeline<\/h2>\n<p>Si vous recevez des prestations f\u00e9d\u00e9rales d&#039;un programme d&#039;aide gouvernemental, vous pourriez avoir droit \u00e0 une r\u00e9duction sur votre facture de t\u00e9l\u00e9phone via le <a href=\"https:\/\/www.psc.state.md.us\/telecommunications\/lifeline-availability-maryland\/\" target=\"_blank\" rel=\"noopener\">Programme de bou\u00e9e de sauvetage<\/a>.<\/p>\n<blockquote><p>Il offre aux clients \u00e9ligibles jusqu&#039;\u00e0 $9,25 par mois de r\u00e9duction sur le co\u00fbt du t\u00e9l\u00e9phone, d&#039;Internet ou des services group\u00e9s. La r\u00e9duction est plus \u00e9lev\u00e9e pour ceux qui vivent sur des terres tribales.<\/p><\/blockquote>\n<p>Il s&#039;agit du seul programme f\u00e9d\u00e9ral destin\u00e9 \u00e0 aider \u00e0 payer les factures Internet, car le programme de connectivit\u00e9 abordable a pris fin. Si vous avez b\u00e9n\u00e9fici\u00e9 de cette r\u00e9duction dans le pass\u00e9, demandez \u00e0 votre fournisseur s&#039;il propose d&#039;autres forfaits Internet \u00e0 faible co\u00fbt.<\/p>\n<h3>Admissibilit\u00e9<\/h3>\n<p>Vous \u00eates \u00e9ligible si vous recevez des prestations de l&#039;un de ces programmes dans le Maryland\u00a0:<\/p>\n<ul>\n<li>Bons alimentaires\/Programme d&#039;assistance nutritionnelle suppl\u00e9mentaire (SNAP)<\/li>\n<li>Programme d&#039;aide \u00e0 l&#039;\u00e9nergie domestique pour les m\u00e9nages \u00e0 faible revenu<\/li>\n<li>Aide m\u00e9dicale<\/li>\n<li>Aide publique f\u00e9d\u00e9rale au logement<\/li>\n<li>Revenu de s\u00e9curit\u00e9 suppl\u00e9mentaire (SSI)<\/li>\n<li>Programme de pensions pour anciens combattants et de prestations de survivants<\/li>\n<\/ul>\n<p>Vous pouvez \u00e9galement \u00eatre admissible si le revenu total de votre m\u00e9nage est \u00e9gal ou inf\u00e9rieur \u00e0 135% des lignes directrices f\u00e9d\u00e9rales sur la pauvret\u00e9.<\/p>\n\t<h3>comment s&#039;inscrire<\/h3>\n<p>Pour postuler \u00e0 Lifeline en ligne\u00a0:<\/p>\n<ol>\n<li><a href=\"https:\/\/getinternet.gov\/apply?id=nv_home&amp;ln=RW5nbGlzaA%3D%3D\" target=\"_blank\" rel=\"noopener\">Cr\u00e9er un compte<\/a> et v\u00e9rifier l&#039;\u00e9ligibilit\u00e9. Vous aurez besoin des quatre derniers chiffres de votre num\u00e9ro de s\u00e9curit\u00e9 sociale ou de votre pi\u00e8ce d&#039;identit\u00e9 gouvernementale.<\/li>\n<li>Si vous \u00eates admissible, vous disposez de 90 jours pour contacter votre compagnie de t\u00e9l\u00e9phone ou Internet afin de soumettre votre candidature.\u00a0 <a href=\"https:\/\/cnm.universalservice.org\/\" target=\"_blank\" rel=\"noopener\">Trouver un fournisseur de t\u00e9l\u00e9phone ou d&#039;Internet<\/a> qui propose Lifeline dans le Maryland.<\/li>\n<\/ol>\n<p>Vous pouvez \u00e9galement t\u00e9l\u00e9charger une application dans <a href=\"https:\/\/www.lifelinesupport.org\/wp-content\/uploads\/documents\/get-lifeline\/LI_Application_NVstates.pdf\" target=\"_blank\" rel=\"noopener\">Anglais<\/a> et <a href=\"https:\/\/www.lifelinesupport.org\/wp-content\/uploads\/documents\/get-lifeline\/LI-SP_Application_NVstates.pdf\" target=\"_blank\" rel=\"noopener\">Espagnol<\/a>.<\/p>\n<p>Vous pouvez \u00e9galement voir des publicit\u00e9s pour des t\u00e9l\u00e9phones portables gratuits, mais assurez-vous que vous utilisez un fournisseur Lifeline agr\u00e9\u00e9. Vous pouvez les trouver <a href=\"https:\/\/cnm.universalservice.org\/\" target=\"_blank\" rel=\"noopener\">ici<\/a>. Lisez \u00e9galement les termes et conditions pour vous assurer qu\u2019il n\u2019y a pas d\u2019autres frais. Enfin, connaissez les r\u00e8gles du programme Lifeline.<\/p>\n<p>Une seule prestation Lifeline est autoris\u00e9e par foyer et la r\u00e9duction est de $9,25 par mois. Vous devez recertifier votre r\u00e9duction chaque ann\u00e9e.<\/p>\n<p>Si vous avez besoin d\u2019aide, composez le 211.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"http:\/\/211md.org\/wp-content\/uploads\/2023\/03\/person-going-over-phone-bill.png\" alt=\"personne qui passe en revue sa facture de t\u00e9l\u00e9phone\" title=\"personne qui passe en revue sa facture de t\u00e9l\u00e9phone\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<p>&nbsp;<\/p>\n<h2>Besoin d&#039;autre chose ?<\/h2>\n<p>Le 211 fournit des informations et des orientations pour r\u00e9pondre \u00e0 d&#039;autres besoins essentiels. D\u00e9couvrez les programmes d&#039;aide disponibles pour l&#039;alimentation, le logement, les services publics et plus encore\u00a0!<\/p>\n<p>&nbsp;<\/p>\n\t\t\t<a href=\"\/fr\/ressources\/nourriture\/\"  target=\"_self\">\n\t\t\t\t\t\ttrouver de la nourriture\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"\/fr\/ressources\/logement-refuge\/\"  target=\"_self\">\n\t\t\t\t\t\ttrouver un logement\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"\/fr\/ressources\/utilities\/\"  target=\"_self\">\n\t\t\t\t\t\tobtenir une aide aux services publics\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"\/fr\/ressources-par-comte\/\"  target=\"_self\">\n\t\t\t\t\t\tressources par comt\u00e9\n\t\t\t\t\t<\/a>\n<h2>\n\t\t\tInformations connexes sur les services publics\t<\/h2>\n\t\t<h4><a href=\"\/fr\/ressources\/vieillissement-handicap\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Aging\" target=\"_self\">Vieillissement &amp; Handicap<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/vieillissement-handicap\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Aging\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Aging-disability-square-c466727102cae71e5f27b8539bb51945-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/enfants-familles\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Children\" target=\"_self\">Enfants et familles<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/enfants-familles\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Children\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_211_Icon-Sets_Child-care-square-f3b0d4edab3dcc467fadb5f55f4064c6-.png\" alt=\"Ic\u00f4ne parent et enfant pour la garde d&#039;enfants\" height=\"417\" width=\"417\" title=\"2025_211_Ensembles d&#039;ic\u00f4nes_Garde d&#039;enfants\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/violence-familiale-domestique\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Domestic\" target=\"_self\">Violence Domestique<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/violence-familiale-domestique\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Domestic\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_211_Icon-Sets_Domestic-Violence-square-7b597694a6f05fe90cdc376aa573bc63-.png\" alt=\"ic\u00f4ne de maison avec un c\u0153ur au milieu\" height=\"417\" width=\"417\" title=\"2025_211_Ensembles d&#039;ic\u00f4nes_Violence domestique\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/recherche-demploi\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Employment\" target=\"_self\">Emploi<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/recherche-demploi\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Employment\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Employment-square-44707bd410e4df10a470bf130ebcea86-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/soins-de-sante\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Health%20Care\" target=\"_self\">Soins de sant\u00e9<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/soins-de-sante\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Health%20Care\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Health-Care-square-dee98a0060cbe0e7f27eda253fc12679-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/nouveau-aux-etats-unis-et-au-maryland\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Immigration\" target=\"_self\">Immigration<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/nouveau-aux-etats-unis-et-au-maryland\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Immigration\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Immigration-square-8b97b7fdfe5e6071405e216855065118-.png\" alt=\"ic\u00f4ne d&#039;immigration\" title=\"2025_MdInfoNet_Icon-Sets_Immigration\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/enfants-familles\/parente\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Kinship\" target=\"_self\">Parent\u00e9<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/enfants-familles\/parente\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Kinship\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_211_Icon-Sets_Kinship-square-45bdf872866f5735f842c32071109267-.png\" alt=\"Ic\u00f4ne de parent\u00e9\" height=\"417\" width=\"417\" title=\"2025_211_Ensembles d&#039;ic\u00f4nes_Parent\u00e9\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/services-juridiques\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Legal\" target=\"_self\">Services juridiques<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/services-juridiques\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Legal\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Legal-square-18fdf438feb8435588174d9046463257-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/sante-mentale\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Mental\" target=\"_self\">Sant\u00e9 mentale<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/sante-mentale\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Mental\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Mental-Health-square-c59b38c4a993a947d4c9280fbe2d2fee-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/mdreentry\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Reentry\" target=\"_self\">Rentr\u00e9e<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/mdreentry\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Reentry\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_211_Icon-Sets_Reentry-square-8676fea38abd920a832f45642fe31cca-.png\" alt=\"Ic\u00f4ne de rentr\u00e9e\" height=\"417\" width=\"417\" title=\"2025_211_Ensembles d&#039;ic\u00f4nes_R\u00e9entr\u00e9e\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/consommation-de-substances\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Substance\" target=\"_self\">Consommation de substances<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/consommation-de-substances\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Substance\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Substance-Abuse-square-4f414f085e657267739c181957754f48-.png\" alt=\"Ic\u00f4ne des pilules pour la consommation de substances\" title=\"2025_MdInfoNet_Icon-Sets_Substance-Abuse\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\t\t<h4><a href=\"\/fr\/ressources\/anciens-combattants\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Veterans\" target=\"_self\">anciens combattants<\/a><\/h4><figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/fr\/ressources\/anciens-combattants\/?utm_source=Home&#038;utm_medium=Referral&#038;utm_campaign=211Resources&#038;utm_content=Veterans\"  target=\"_self\" itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/bb-plugin\/cache\/2025_MdInfoNet_Icon-Sets_Rating-square-6e60d00cce4faa8e0a6d4ad7366aa733-.png\" alt=\"\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>","protected":false},"excerpt":{"rendered":"<p>Besoin d&#039;aide pour payer votre facture de t\u00e9l\u00e9phone ou d&#039;Internet\u00a0? Une aide est disponible pour les personnes \u00e9ligibles. Le programme offre des r\u00e9ductions, mais ne fournit pas de t\u00e9l\u00e9phones portables gratuits. Cependant, certains fournisseurs peuvent prendre en charge le co\u00fbt d&#039;un t\u00e9l\u00e9phone mobile. Veuillez lire attentivement les conditions g\u00e9n\u00e9rales et choisir un fournisseur agr\u00e9\u00e9 Lifeline. Lifeline Phone\u2026<\/p>","protected":false},"author":8,"featured_media":3746,"parent":932,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"group":[],"class_list":["post-1061","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/comments?post=1061"}],"version-history":[{"count":3,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1061\/revisions"}],"predecessor-version":[{"id":34694,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1061\/revisions\/34694"}],"up":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/932"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/media\/3746"}],"wp:attachment":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/media?parent=1061"}],"wp:term":[{"taxonomy":"group","embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/group?post=1061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}