{"id":1344,"date":"2021-04-28T11:48:57","date_gmt":"2021-04-28T11:48:57","guid":{"rendered":"https:\/\/211md.org\/?page_id=1344"},"modified":"2026-03-20T16:48:18","modified_gmt":"2026-03-20T20:48:18","slug":"call-center-network","status":"publish","type":"page","link":"https:\/\/211md.org\/fr\/about\/call-center-network\/","title":{"rendered":"R\u00e9seau de centres d'appels 211 Maryland"},"content":{"rendered":"\"5\"\n

Le r\u00e9seau de centres d'appels r\u00e9gionaux du 211 connecte les habitants du Maryland aux ressources essentielles dans tout l'\u00c9tat. Lorsque les habitants du Maryland composent le 211, ils sont automatiquement dirig\u00e9s vers leur centre d'appels r\u00e9gional pour obtenir de l'aide.<\/p>\n\t\t\t\n\t\t\t\t\t\tApprendre encore plus\n\t\t\t\t\t<\/a>\n\t\t\t\t\"\"\n\t\t\t\t\"16\"\n\t\t\t\t\"Personnes\n

About the Call Center Network<\/strong><\/h2>\n

Life Crisis Center, Mental Health Association of Frederick County, United Way of Central Maryland, and Community Crisis Services, Inc. have been part of the 211 Call Center Network since 211’s inception in Maryland.<\/p>\n\t\t\t\t\n\t\t\t\t\"Logo\n\t\t\t\t<\/a>\n

The Mental Health Association of Frederick County (MHA) started its call center in 1985 and began operating 24\/7\/365 in 1990. Crisis Specialists offer crisis intervention, support and information and resource referrals.<\/p>\n

The Mental Health Association works to ensure all Marylanders have access to high-quality behavioral healthcare. The call center is the hub of their crisis services, connecting Marylanders to resources and support.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tApprendre encore plus\n\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\"Logo\n\t\t\t\t<\/a>\n

Life Crisis Center operates a comprehensive call center that offers crisis intervention, emotional support, and information and referral services by phone, chat, and text.<\/p>\n

The organization has provided crisis support in the community since 1976, starting as a volunteer-operated crisis hotline for sexual assault victims. The nonprofit has served the lower Eastern Shore for over 44 years as a call center and a safe place for healing for victims of domestic violence, sexual assault, and child abuse.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tApprendre encore plus\n\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\"Logo\n\t\t\t\t<\/a>\n

United Way Central Maryland (UWCM) played a pivotal role in developing and planning the 211 system, starting in 2000. The UWCM helpline, though, has origins that date back to 1962.<\/p>\n

Information and Referral specialists help central Marylanders make connections to essential health and human services resources in Baltimore City and the counties of Anne Arundel, Baltimore, Carroll, Harford, and Howard counties.<\/p>\n

While not a crisis hotline, the staff is ASIST Certified, so they can identify callers who may be in crisis and\/or having thoughts of suicide. They can manage the call, assess, and plan for safety.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tApprendre encore plus\n\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\"Logo\n\t\t\t\t<\/a>\n

For more than 50 years, Community Crisis Services, Inc. (CCSI) has provided call center services, and the organization became the first hotline in Maryland to be accredited by the American Association of Suicidology in the 1980s.<\/p>\n

In addition to certification, CCSI offers compassionate crisis support and information and referral services to essential resources. They also support the community with safe shelter programs.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tApprendre encore plus\n\t\t\t<\/a>\n

\n\t\t\tFormation et accr\u00e9ditation\t<\/h2>\n\t

Les sp\u00e9cialistes sont accr\u00e9dit\u00e9s par l'American Association of Suicidology (AAS) et\/ou l'Alliance of Information and Referral Systems (AIRS). CCSI a \u00e9galement une accr\u00e9ditation du Conseil international des lignes d'assistance (ICH) et le personnel de l'UWCM est certifi\u00e9 ASIST.<\/p>\n\t\t\t\t\"Logo\n\t\t\t\t\"Logo\n\t\t\t\t\"\"\n\t\t\t\t\"Sp\u00e9cialiste\n

211 is available to everyone<\/h2>

Des sp\u00e9cialistes de l'information et de l'orientation anglophones et hispanophones sont disponibles 24\/7\/365. La traduction est \u00e9galement disponible dans plus de 150 langues.<\/p>\n

Si vous \u00eates malentendant, appelez le 711 pour acc\u00e9der au 211 via Maryland Relay.<\/p>\n\t\t\t\n\t\t\t\t\t\tComposez le 211 (mobile)\n\t\t\t\t\t<\/a>","protected":false},"excerpt":{"rendered":"

211’s network of regional call centers connects Marylanders to essential resources throughout the state. When Marylanders dial 211, they are automatically routed to their regional call center for help. Learn More About the Call Center Network Life Crisis Center, Mental Health Association of Frederick County, United Way of Central Maryland, and Community Crisis Services, Inc.…<\/p>","protected":false},"author":8,"featured_media":34257,"parent":521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1344","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/comments?post=1344"}],"version-history":[{"count":1,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1344\/revisions"}],"predecessor-version":[{"id":34424,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/1344\/revisions\/34424"}],"up":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/pages\/521"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/media\/34257"}],"wp:attachment":[{"href":"https:\/\/211md.org\/fr\/wp-json\/wp\/v2\/media?parent=1344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}