{"id":3922,"date":"2023-11-09T11:36:37","date_gmt":"2023-11-09T16:36:37","guid":{"rendered":"https:\/\/211md.org\/?p=3922"},"modified":"2024-09-24T13:24:11","modified_gmt":"2024-09-24T17:24:11","slug":"episode-20-kowodinasyon-swen-bh-rezilta","status":"publish","type":"post","link":"https:\/\/211md.org\/ht\/blog\/episode-20-care-coordination-bh-outcomes\/","title":{"rendered":"Epizod 20: Ki jan kow\u00f2dinasyon swen 211 amelyore rezilta sante konp\u00f2tman nan Maryland"},"content":{"rendered":"<p>Sou epiz\u00f2d sa a nan &quot;Ki sa ki 211 la?&quot;, Quinton Askew pale ak Favor Akhidenor, Ph.D. ak Esi Abercrombie ak pwogram Kow\u00f2dinasyon Swen 211 la. Yo diskite sou fason Kow\u00f2donat\u00e8 Swen yo ede amelyore rezilta sante konp\u00f2tmantal pou pasyan ki nan Depatman Ijans lopital yo. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Montre N\u00f2t<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>01:54 Kons\u00e8nan anplwaye Kow\u00f2dinasyon Swen an<\/li>\n\n\n\n<li>2:32 Kisa Kow\u00f2dinasyon Swen 211 ye?<\/li>\n\n\n\n<li>3:14 Ki jan li te k\u00f2manse<\/li>\n\n\n\n<li>4:06 Eksperyans kow\u00f2dinasyon swen<\/li>\n\n\n\n<li>5:07 Elijiblite pou pwogram nan <\/li>\n\n\n\n<li>5:5 Dom\u00e8n kle nan kwasans \u2013 211 Hospital Network, konsiltasyon ka ak pwogram estaj la<\/li>\n\n\n\n<li>8:46 Ki jan referans travay<\/li>\n\n\n\n<li>9:27 Defi ak swen kow\u00f2done<\/li>\n\n\n\n<li>11:33 Vimite pasyan an <\/li>\n\n\n\n<li>13:23 Enpak Kow\u00f2dinasyon Swen 211 <\/li>\n\n\n\n<li>14:37 Sensibilisation ak f\u00f2masyon<\/li>\n\n\n\n<li>18:10 Eskalad ka yo<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Transkripsyon<\/h2>\n\n\n\n<p>(01:26) Quinton Askew, Prezidan ak Direkt\u00e8 Jeneral Maryland Information Network <\/p>\n\n\n\n<p>Bonjou epi akeyi nan &quot;Kisa 211 la ye?&quot; podcast. Non mwen se Quinton Askew, Prezidan ak Direkt\u00e8 Jeneral Maryland Information Network, 211 Maryland. Epi mwen menm ak b\u00e8l anplwaye nou yo ak envite maten an: Favor Akhidenor, Ph.D., ki se yon Direkt\u00e8 Pwogram pou 211 Care Coordination ak Esi Abercrombie, ki se Asistan Pwogram nou an, ansanm ak yon Kow\u00f2donat\u00e8 Swen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kons\u00e8nan anplwaye Kow\u00f2dinasyon Swen an<\/strong><\/h3>\n\n\n\n<p>Nou kontan tande sou pwogram Kow\u00f2dinasyon Swen jodi a. Kidonk, anvan nou k\u00f2manse, \u00e8ske ou ka di m yon ti kras sou w\u00f2l ou ak pwogram nan ak sa ou f\u00e8? Esi, map komanse avek ou.<\/p>\n\n\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/2023\/11\/Esi-Abercrombie.jpg\" alt=\"\" class=\"wp-image-3925\"\/><\/figure>\n<\/div>\n\n\n<p>(2:06) Esi Abercrombie, Asistan Pwogram \/ Kow\u00f2donat\u00e8 Swen 211<\/p>\n\n\n\n<p>Alo, non mwen se Esi Abercrombie. Mwen se Asistan Pwogram Kow\u00f2dinasyon Swen pou 211 Maryland. Mwen tou double k\u00f2m yon Ko\u00f2donat\u00e8 Swen. Se konsa, mwen jwenn travay dir\u00e8kteman ak lopital yo ak pasyan yo.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/2023\/11\/Favour-Akhidenor.png\" alt=\"\" class=\"wp-image-3926\" style=\"aspect-ratio:1;object-fit:cover\"\/><\/figure>\n<\/div>\n\n\n<p>(02:21) Fav\u00e8 Akhidenor, Ph.D., Direkt\u00e8 Pwogram<\/p>\n\n\n\n<p>Non mwen se Favor Akhidenor. Mwen se Direkt\u00e8 Pwogram nan. Mwen travay kole kole ak lopital la, eta a ak otorite lokal sante konp\u00f2tmantal yo nan Maryland. Mwen sip\u00e8vize pwogram nan.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Ki sa ki 211 Care Coordination?<\/h3>\n\n\n\n<p>Quinton Askew (2:32)<\/p>\n\n\n\n<p>M\u00e8si. Kidonk, ki sa 211 Care Coordination ye?<\/p>\n\n\n\n<p>Favor Akhidenor, Ph.D., Direkt\u00e8 Pwogram (2:41) <\/p>\n\n\n\n<p>La <a href=\"https:\/\/211md.org\/ht\/kowodinasyon-swen\/\" data-type=\"page\" data-id=\"3193\">211 Kow\u00f2dinasyon Swen<\/a> pwogram se yon pwogram ki f\u00e8t pou depatman ijans, s\u00e8lman depatman ijans nan Maryland. Li se yon pwogram ki se sitou pou pasyan ki nan ED la. Yo te rete depase nan Depatman ED yo. Ak moun ki genyen <a href=\"https:\/\/211md.org\/ht\/resous-yo\/itilizasyon-sibstans\/\" data-type=\"page\" data-id=\"837\">itilizasyon sibstans<\/a>, <a href=\"https:\/\/211md.org\/ht\/resous-yo\/sante-mantal\/\">Sante mantal<\/a>, osi byen ke bezwen sante konp\u00f2tman. Kidonk, sa vle di se l\u00e8 ou nan depatman ijans, ann di yo rete pou de oswa twa jou. Pif\u00f2 fwa, yo rete pou 48 \u00e8dtan. Lopital la f\u00e8 yon referans ba nou, epi sa nou f\u00e8 se nou konekte yo ak resous ki pral itil pou pasyan an.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ki jan li te k\u00f2manse<\/strong><\/h3>\n\n\n\n<p>Quinton Askew (03:14) <\/p>\n\n\n\n<p>Ki jan pwogram sa a te k\u00f2manse? Ki sa ki te bezwen an pou li? E poukisa nou te k\u00f2manse f\u00e8 li?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (03:21) <\/p>\n\n\n\n<p>Pwogram sa a te k\u00f2manse nan mwa jen (2022). Pwogram nan te k\u00f2manse pa la <a href=\"https:\/\/health.maryland.gov\/bha\/Pages\/hospitalcoordination.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Depatman Sante Maryland<\/a>, Administrasyon Sante Konp\u00f2tman. Yo te rive nan 211 Maryland, <a href=\"https:\/\/mdinfonet.org\/\" target=\"_blank\" rel=\"noopener\">Rezo enf\u00f2masyon Maryland<\/a> epi li di, \u201cNou gen anpil pasyan nan ED ki bezwen \u00e8d. \u00c8ske li posib pou rezo enf\u00f2masyon Maryland ou a kow\u00f2done swen pou ede pasyan sa a?<\/p>\n\n\n\n<p>Li te k\u00f2manse nan mwa jen (2022) ak yon pwogram pou pasyan ekst\u00e8n. Soti nan yon pwogram pou pasyan ekst\u00e8n, nou te w\u00e8 yon bezwen epi nou ogmante li nan yon pwogram pasyan ki ent\u00e8ne. Kounye a, nou gen pwogram pou pasyan ekst\u00e8n ak pwogram pou pasyan ki ent\u00e8ne.<\/p>\n\n\n\n<p>Se 211, Maryland Information Network ki dirije pwogram pou pasyan ekst\u00e8n lan. Nou genyen <a href=\"https:\/\/www.sheppardpratt.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sheppard Pratt <\/a>k\u00f2m yon machann ki ede nou ak pati nan pasyan ki ent\u00e8ne nan pwogram nan.<\/p>\n\n\n\n<p>Quinton Askew (04:06) <\/p>\n\n\n\n<p>Se yon bon relasyon ak Depatman Sante Maryland, Administrasyon Sante Konp\u00f2tman.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eksperyans Kow\u00f2donat\u00e8 Swen <\/h3>\n\n\n\n<p>Epi, Se konsa, Esi, pou Ko\u00f2donat\u00e8 Swen yo, ki k\u00e8k nan orijin yo nan Kow\u00f2donat\u00e8 Swen yo? Ak ki jan eksperyans la ye l\u00e8 yon moun jwenn aks\u00e8 oswa pale ak youn nan Ko\u00f2donat\u00e8 Swen yo?<\/p>\n\n\n\n<p>Esi Abercrombie, Asistan Pwogram \/ Kow\u00f2donat\u00e8 Swen 211 (4:24) <\/p>\n\n\n\n<p>Pif\u00f2 nan Kow\u00f2donat\u00e8 Swen nou yo gen yon background nan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>sante konp\u00f2tmantal<\/li>\n\n\n\n<li>s\u00e8vis imen<\/li>\n\n\n\n<li>travay sosyal<\/li>\n<\/ul>\n\n\n\n<p>Tipikman, eksperyans nan l\u00e8 yon moun ap konekte ak yon Kow\u00f2donat\u00e8 Swen - si nou konekte ak yon pasyan, nou renmen swiv ak yo asire w ke yo toujou enterese nan resous yo bezwen yo. Nou jwenn resous ki bon pou or\u00e8 ak kote pasyan an. L\u00e8 sa a, apre randevou a te fikse, nou swiv ak yo pou asire yo jwenn resous yo bezwen yo e ke yo te asiste randevou a. Se konsa, se yon relasyon p\u00e8son\u00e8l tr\u00e8 pratik ke nou eseye kenbe ak pasyan yo ak resous yo nou konekte yo.<\/p>\n\n\n\n<p>Quinton Askew (5:07) <\/p>\n\n\n\n<p>Li ede gen moun ki senpati ak ki pa jije k ap bay s\u00e8vis yo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Elijiblite pou pwogram nan<\/h3>\n\n\n\n<p>Dokt\u00e8 Akhidenor, ou pale yon ti kras sou kalifikasyon an ak moun ki nan sal ijans pou sante mantal. \u00c8ske gen nenp\u00f2t l\u00f2t kalite kondisyon kalifikasyon? Oswa ki jan moun yo konekte ak pwogram nan? Ki jan yon moun jwenn referans?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (5:27) <\/p>\n\n\n\n<p>Yo refere yo atrav\u00e8 lopital la. Yon pasyan pa ka antre epi di, &quot;Hey, mwen vle konekte ak Kow\u00f2dinasyon Swen.&quot; Ou dwe ale nan depatman ijans.<\/p>\n\n\n\n<p>Pwogram nan travay 24\/7. Nou gen 211, Press 4.<\/p>\n\n\n\n<p>Ki sa mwen ta renmen klarifye se ke menm si li vle di pou sante mantal, itilizasyon sibstans, ak sante konp\u00f2tman, nou menm tou nou pa gen okenn moun espesifik ki di, &quot;Oke, paske ou se sa a oswa sa, ou pa ka vini. nan pwogram nan. Li f\u00e8t pou tout s\u00e8ks ak tout laj. Li pa gen okenn seri laj. Nenp\u00f2t moun ka refere yo nan pwogram nan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"http:\/\/211md.org\/wp-content\/uploads\/2023\/11\/GBMC-and-211-Care-Coordination-Team.jpg\" alt=\"GBMC ak Ekip Kow\u00f2dinasyon Swen 211\" class=\"wp-image-3927\" srcset=\"https:\/\/211md.org\/wp-content\/uploads\/2023\/11\/GBMC-and-211-Care-Coordination-Team.jpg 1200w, https:\/\/211md.org\/wp-content\/uploads\/2023\/11\/GBMC-and-211-Care-Coordination-Team-400x267.jpg 400w, https:\/\/211md.org\/wp-content\/uploads\/2023\/11\/GBMC-and-211-Care-Coordination-Team-768x512.jpg 768w, https:\/\/211md.org\/wp-content\/uploads\/2023\/11\/GBMC-and-211-Care-Coordination-Team-18x12.jpg 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Z\u00f2n kle nan kwasans<\/h3>\n\n\n\n<p>Quinton Askew (5:59) <\/p>\n\n\n\n<p>Ou mansyone kolaborasyon ak Sheppard Pratt, ki sip\u00f2te tou eleman pasyan ki ent\u00e8ne nan pwogram nan. Nou konnen pwogram nan, jan ou mansyone, gen plis pase yon ane. Li te grandi yon fason eksponansy\u00e8l, pa s\u00e8lman pasyan ki ent\u00e8ne ak pasyan ekst\u00e8n, men tou relasyon ou ak anpil enstitisyon sante. \u00c8ske ou ka pale yon ti tan sou pwogram kle sa yo oswa sou kwasans ki te pase pandan ane ki sot pase a?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">211 Rezo Lopital<\/h4>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (6:21) <\/p>\n\n\n\n<p>Absoliman. Youn nan pi gwo pou mwen se Rezo Lopital 211, kote nou rankontre yon fwa pa mwa. Sa vle di ke tout lopital nan Maryland, Depatman Ijans yo rankontre ak ekip 211 la, eta a ak otorite sante konp\u00f2tmantal lokal yo. Tout konte yo rankontre av\u00e8k nou yon fwa pa mwa. Nou diskite pi bon pratik jan li gen rap\u00f2 ak kow\u00f2dinasyon swen. Pi bon pratik, politik ak koneksyon.<\/p>\n\n\n\n<p>Nou rankontre yon fwa pa mwa. Nou pale sou fason nou ka amelyore pwogram nan e tou sou fason nou ka ede anplwaye lopital yo ansanm ak pasyan yo. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Konsiltasyon Ka<\/h4>\n\n\n\n<p>Yon l\u00f2t tr\u00e8 enteresan se konsiltasyon ka a. Nou bay lopital yo op\u00f2tinite pou yo rankontre av\u00e8k nou omwen yon fwa pa mwa, kote nou revize ka, ka konpl\u00e8ks, kote lopital la pa ka asiste ka sa yo. Yo rankontre ak nou, nou f\u00e8 yon konsiltasyon ka, pale sou ka yo, epi ede yo mete ka a. Pafwa, ka a ka difisil. E se sa nou enplike leta. Nou ogmante ka a bay eta a, epi eta a vini epi ede.<\/p>\n\n\n\n<p>Se konsa, konsiltasyon ka se yon gwo youn ki te elaji e ki te antre nan pwogram nan.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Estaj<\/h4>\n\n\n\n<p>Nou gen tou yon <a href=\"https:\/\/mdinfonet.org\/careers\/\" target=\"_blank\" rel=\"noreferrer noopener\">pwogram estaj<\/a>. Kounye a, pwogram Kow\u00f2dinasyon Swen nou an pwolonje pou jwenn yon travay\u00e8 sosyal oswa nenp\u00f2t moun ki gen yon pwogram s\u00e8vis imen pou f\u00e8 estaj. Pandan n ap pale, nou gen twa ent\u00e8n k ap f\u00e8 staj ak nou, e nou w\u00e8 li rekrite plis moun k ap antre nan pwogram nan. Kidonk, nou gen relasyon ak lopital la, otorite lokal sante konp\u00f2tmantal yo ak eta a. Nou gen relasyon tou ak enstitisyon, tankou iniv\u00e8site ak etidyan.<\/p>\n\n\n\n<p>Quinton Askew (7:55) <\/p>\n\n\n\n<p>Sa se yon gwo kalite ef\u00f2 kolaborasyon, espesyalman ak lopital yo. Mwen s\u00e8ten yo te eksite sou li. Ki k\u00e8k nan istwa siks\u00e8 oswa b\u00e8l bagay ou te tande nan men lopital yo ak jis ki jan ou te kolabore ak rasanble tout moun ansanm?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (8:09)<\/p>\n\n\n\n<p>Youn nan gwo se ke l\u00e8 nou f\u00e8 ka konsiltasyon. K\u00e8k nan bezwen konpl\u00e8ks pasyan yo te adrese nan ka konsiltasyon. Nou kapab plase pasyan yo ak resous sante konp\u00f2tmantal lokal yo.<\/p>\n\n\n\n<p>Yon l\u00f2t se Pwogram Kow\u00f2dinasyon Swen an gen pou w\u00e8 ak plis pase sante mantal ak moun ki itilize dw\u00f2g. Nou ale osi lwen ke ede moun ak mete yo ak resous, jan li gen rap\u00f2 ak <a href=\"https:\/\/211md.org\/ht\/resous-yo\/abri-lojman\/\" data-type=\"page\" data-id=\"926\">rezidansy\u00e8l<\/a>. K\u00e8k nan pasyan sa yo ki vin lopital la pa gen kote pou yo rete. E se la 211, ou konnen, apa progranm Care Coordination, nou annan lezot <a href=\"https:\/\/211md.org\/ht\/\" data-type=\"page\" data-id=\"115\">resous nan 211<\/a> ke nou konekte pasyan yo tou. Yo tr\u00e8 kontan ak sa. Nou pral kapab konekte yo ak resous yo. Sa se yon gwo pou yo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ki jan referans travay<\/h3>\n\n\n\n<p>Quinton Askew (8:46) <\/p>\n\n\n\n<p>Li se f\u00e8men diferans lan. Nou te pale yon ti kras sou teknoloji ak ki jan sa sip\u00f2te inisyativ la. \u00c8ske ou ka jis pale yon ti tan sou fason ou tout itilize teknoloji ak kijan li fonksyone ak Ko\u00f2donat\u00e8 Swen yo?<\/p>\n\n\n\n<p>Esi Abercrombie (8:59) <\/p>\n\n\n\n<p>Absoliman. Sist\u00e8m referans nou an konpl\u00e8tman sou ent\u00e8n\u00e8t. Nou itilize yon baz done ki rele iCarol; atrav\u00e8 sa, nou kapab: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/na0.icarol.com\/pub\/SurveyForm.aspx?org=2109&amp;key=53643e6e-c21d-4ed6-beef-198884e4c45a\" target=\"_blank\" rel=\"noreferrer noopener\">resevwa referans<\/a> <\/li>\n\n\n\n<li>ogmante ka yo <\/li>\n\n\n\n<li>pale ak lopital yo nan eta a pou bay mizajou sou ka yo <\/li>\n<\/ul>\n\n\n\n<p>Anplis de sa, nou konpl\u00e8tman vity\u00e8l, sa vle di pi f\u00f2 nan kominikasyon ak koneksyon nou bati ak eta a, otorite lokal sante konp\u00f2tmantal yo, ak l\u00f2t lopital yo konpl\u00e8tman sou ent\u00e8n\u00e8t.<\/p>\n\n\n\n<p>Quinton Askew (9:27) <\/p>\n\n\n\n<p>Mwen panse ke youn nan benefis pwogram nan se ke pa moun ki f\u00e8 patenarya av\u00e8k nou, nou ka jwenn tout moun sou menm platf\u00f2m la, pale menm lang ak pwosesis kolaborasyon sa a, ki mwen panse ki f\u00e8 li pi fasil.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Defi ak kow\u00f2done swen<\/h3>\n\n\n\n<p>\u00c8ske gen nenp\u00f2t defi ou tout f\u00e8 fas l\u00e8 w bay kow\u00f2dinasyon swen ak idantifye resous? Ki k\u00e8k nan defi yo l\u00e8 w ap eseye konekte moun ak s\u00e8vis yo?<\/p>\n\n\n\n<p>Esi Abercrombie (9:50) <\/p>\n\n\n\n<p>Mwen vle di, esansy\u00e8lman, nou se ent\u00e8medy\u00e8 a. Donk, nap travay ak lopital la, leta ak pasyan an. Pafwa malerezman, nou pa toujou kapab jwenn resous. Pa gen ase lenn nan enstalasyon yo ke nou asosye av\u00e8k yo. Kidonk, nou ta ka oblije ogmante li bay eta a. Ak repons lan se wi, jwenn resous ka pafwa difisil pou bagay ki konpl\u00e8tman soti nan kontw\u00f2l nou an.<\/p>\n\n\n\n<p>Quinton Askew (10:18) <\/p>\n\n\n\n<p>Sa a se yon gwo segue nan, jan ou te di, jis pa ase resous. Ou te pale yon ti jan sou patenarya ak pwogram yo, youn nan yo ap travay ak eta a ak ka eskalade ak Administrasyon Sante Konp\u00f2tman lokal nou an. L\u00e8 Ko\u00f2donat\u00e8 Swen yo jwenn twou vid ki genyen sa yo epi yo pa kapab idantifye resous yo, ki jan relasyon ou ak eta a ak eskalade travay? \u00c8ske ou ka pale yon ti kras sou sa ak Administrasyon Sante Konp\u00f2tman lokal la? Ki jan sa ede sip\u00f2te k\u00e8k nan twou vid ki genyen?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (10:46) <\/p>\n\n\n\n<p>Pale sou twou vid ki genyen - K\u00f2m Esi te di, youn nan gwo yo mwen panse ke pif\u00f2 Ko\u00f2donat\u00e8 Swen yo f\u00e8 fas tou se lef\u00e8t ke kominikasyon ka tr\u00e8 akablan paske ou pale ak sa a epi pale ak sa. E anvan, ou konnen, li ap vin, ou konnen, gwo. Sa a se youn nan rezon ki f\u00e8 nou devlope Rezo Lopital 211 la, kote nou ka pale epi jwenn resous nan t\u00e8t nou. <\/p>\n\n\n\n<p>Pi gwo pwobl\u00e8m ki genyen ak resous se ke si leta pa ka jwenn resous isit la, ki kote nou ale? Ki kote nou jwenn resous yo? <\/p>\n\n\n\n<p>Donk, gen koneksyon sa a ak Rezo Lopital 211 la se yon fason pou di, \u201cOh, ou pa gen koneksyon an. San resous yo isit la. Nou gen resous yo.&quot; Epi se sa nou te diskite jodi a \u2013 gen pou kapab f\u00e8men bouk sa a. Diferans sa a, l\u00e8 nou gen koneksyon sa a, l\u00e8 nou pale youn ak l\u00f2t, epi ch\u00e8che resous nan t\u00e8t nou, se difisil, men li se yon fason pou avanse pou pwogram nan yon nivo pwochen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Konfidansyalite Pasyan an<\/h3>\n\n\n\n<p>Quinton Askew (11:33) <\/p>\n\n\n\n<p>Sa se gwo. Travay ak lopital, eta a, l\u00f2t pwogram ak pasyan yo enplike nan pwoteje enf\u00f2masyon moun yo. Ki jan ou jwe w\u00f2l sa a nan pataje enf\u00f2masyon, asire enf\u00f2masyon yo kenbe prive epi asire vi prive pasyan an? Se konsa, ki kalite mezi yo pran pou asire sa?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (11:54) <\/p>\n\n\n\n<p>Pif\u00f2 fwa, nou itilize im\u00e8l chiffres pou voye im\u00e8l bay chak ak chak nan nou. Mwen ankouraje Kow\u00f2donat\u00e8 Swen yo ak lopital yo pou yo itilize sist\u00e8m iCarol la. Li tr\u00e8 pwoteje ak an sekirite. Nou menm tou nou f\u00e8 f\u00f2masyon ak lopital la sou fason pou asire ke enf\u00f2masyon pasyan yo pa tout kote. Nou bezwen kenbe enf\u00f2masyon pasyan yo tr\u00e8 an sekirite, epi nou f\u00e8 f\u00f2masyon. Nou f\u00e8 f\u00f2masyon pou Kow\u00f2donat\u00e8 Swen yo pou konprann kijan pou kenbe enf\u00f2masyon pasyan yo.<\/p>\n\n\n\n<p>Quinton Askew (12:20) <\/p>\n\n\n\n<p>Yon pati nan pwogram nan se tou jwenn konsantman pasyan yo anvan nou ka bay s\u00e8vis, ki mwen panse se yon gwo pati nan sa. Jan ou te di, Kow\u00f2dinasyon Swen yo s\u00e8vi tout moun, kit granmoun aje, timoun oswa moun ki andikape.<\/p>\n\n\n\n<p>\u00c8ske te gen nenp\u00f2t bary\u00e8 patikilye, tou depann de ki k\u00e8k nan bezwen yo?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (12:49) <\/p>\n\n\n\n<p>Pafwa, nou gen bary\u00e8 lang. Nou devlope yon fason pou pale ak yo atrav\u00e8 liy lang nou yo. Menm ak liy lang yo, pafwa li ka difisil paske l\u00e8 nou pale ak yon pasyan epi s\u00e8vi ak lang nan, kounye a ou vle ba yo resous, l\u00f2t etablisman an ka pa gen liy lan lang oswa yo pa kapab konekte ak sa. Nou eseye asire yo gen resous ki gen rap\u00f2 ak liy lang.<\/p>\n\n\n\n<p>Yon timoun ka gen twa mwa epi li dwe jwenn resous pou yon timoun ki gen twa mwa \u2013 yo pa kalifye pou k\u00e8k pwogram paske ou pa ka f\u00e8 dyagnostik timoun sa a ki gen twa mwa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Enpak Kow\u00f2dinasyon Swen 211<\/h3>\n\n\n\n<p>Quinton Askew (13:23) <\/p>\n\n\n\n<p>Nou ta ankouraje nenp\u00f2t lopital pou itilize li.<\/p>\n\n\n\n<p>Ki jan ou f\u00e8 konnen l\u00e8 gen siks\u00e8? Ki k\u00e8k bagay ou gade ak rap\u00f2 ou a pou w konprann ki jan li te efikas pandan ane ki sot pase a?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (13:42) <\/p>\n\n\n\n<p>Nou itilize done, sa se yon gwo. K\u00f2m ou ka w\u00e8, dosye a te k\u00f2manse ak pasyan ki ent\u00e8ne pou pasyan ekst\u00e8n, epi kounye a n ap f\u00e8 konsiltasyon ka de \u00e8dtan, 211 Hosptial Network, ak relasyon nou te konstwi pandan k\u00e8k mwa ki sot pase yo. L\u00e8 w te kapab gen yon relasyon ak otorite sante konp\u00f2tmantal lokal yo ak lopital yo. Lopital yo ab\u00f2. Anpil lopital ap vin ab\u00f2, yo di ke siks\u00e8 pa di ou ke pwogram nan ap mache byen. Se konsa, ou vle ajoute yon bagay nan sa. Pou mwen, se sa mwen w\u00e8.<\/p>\n\n\n\n<p>Esi Abercrombie (14:09) <\/p>\n\n\n\n<p>Nou swiv li non s\u00e8lman sou baz done ekst\u00e8n nou an, ki se iCarol, men nou tou swiv li anndan tou, asire w ke pasyan nou yo ap resevwa resous yo bezwen yon fwa yo te mete yo oswa yon fwa nou jwenn resous pou pasyan ekst\u00e8n pou yo. , nou make sa k\u00f2m siks\u00e8.<\/p>\n\n\n\n<p>Nou swiv tou si li te reyisi atrav\u00e8 lopital la oswa leta. Nou toujou asire ke nou sou t\u00e8t pwogr\u00e8 pasyan nou an ak vwayaj sante mantal.<\/p>\n\n\n\n<p>Quinton Askew (14:37) <\/p>\n\n\n\n<p>Ou te diskite tou pwosesis bouk f\u00e8men ak swivi, asire moun yo te resevwa s\u00e8vis ki neses\u00e8 yo.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/211md.org\/wp-content\/uploads\/2023\/11\/Care-Coordination-Hospital-visit-GBMC.jpg\" alt=\"\" class=\"wp-image-3924\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Sensibilisation, f\u00f2masyon, ak enf\u00f2masyon sou pwogram nan<\/h3>\n\n\n\n<p>Ki jan moun jwenn enf\u00f2masyon sou pwogram nan? Ki jan lopital yo f\u00e8 konnen? Ki jan manm kominote yo f\u00e8 konnen? Ki jan nou f\u00e8 moun konnen nou gen b\u00e8l pwogram 211 Kow\u00f2dinasyon Swen sa a ki disponib pou lopital?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (14:56) <\/p>\n\n\n\n<p>Nou gen yon ko\u00f2donat\u00e8 sansibilizasyon ki rive nan lopital yo. Nou bay pif\u00f2 lopital yo k\u00e8k nan bandw\u00f2l nou yo, fey\u00e8, f\u00e8 ap\u00e8l nan telef\u00f2n, epi voye im\u00e8l. Mwen vizite lopital pou m f\u00e8 yo konnen kisa pwogram nou an ye.<\/p>\n\n\n\n<p>Youn nan gwo se swiv-up ke nou f\u00e8. Li te ede nou f\u00e8 k\u00e8k kontak. Ann di nou kontakte yon pasyan epi yon pasyan di, &quot;Mwen vle ale nan etablisman sa a, epi etablisman an pa menm konnen sou pwogram nan.&quot; Kidonk, l\u00e8 yo pale ak etablisman an sou pwogram nan, etablisman an ede pwopaje paw\u00f2l la ak lopital la tou.<\/p>\n\n\n\n<p>Esi Abercrombie (15:33) <\/p>\n\n\n\n<p>Mwen te vle ajoute ke nou konekte tou ak diferan lopital atrav\u00e8 eta a pou tcheke kabann pou w\u00e8 egzakteman konbyen kabann ki disponib pou pasyan yo. Donk sa tou f\u00e8 lopital la konnen nou e ke nou ap kenbe tras. Nou asire nou ke nou ka itilize ou pou resous yo. Men, si se pa sa, nou te rive jwenn soti nan lokal otorite sante konp\u00f2tman k\u00f2m byen ke voye sondaj.<\/p>\n\n\n\n<p> Quinton Askew (15:59)<\/p>\n\n\n\n<p>Paske se pou tout Maryland, jis pa jiridiksyon espesifik, kisa ou ta vle lopital yo konnen sou pwogram nan?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (16:15) <\/p>\n\n\n\n<p>Mwen vle lopital yo konnen ke nou pa la pou ranplase planifikat\u00e8 egzeyat yo oswa pou pran travay yo. Nou la pou sip\u00f2te yo. Nou vle yo konnen ke yo pa poukont yo. Nou ap travay ak yo sere. Epi nou vle asire yo ke yo jwenn sa yo vle kons\u00e8nan resous ak kow\u00f2done swen ak sante konp\u00f2tman lokal ak eta a. Nou vle tou yo asire yo ke yo pa poukont yo.<\/p>\n\n\n\n<p>Mwen te konn tande moun ki di, \u201cOh, se sa planifikat\u00e8 egzeyat nou yo f\u00e8 e sa se yon kopi s\u00e8vis; nou gen moun ab\u00f2 ki pral f\u00e8 tout bagay sa yo.\u201d Wi, nou konnen sa. Men, nou pa la pou pran oswa f\u00e8 travay yon planifikat\u00e8 egzeyat. Nou jis la pou sip\u00f2te yo. Epi sa se yon gwo. Mwen vle yo konnen ke nou pare pou sip\u00f2te yo.<\/p>\n\n\n\n<p>Quinton Askew (16:55)<\/p>\n\n\n\n<p>Nou la pou kolabore.<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D.<\/p>\n\n\n\n<p>Wi.<\/p>\n\n\n\n<p>Quinton Askew<\/p>\n\n\n\n<p>Kidonk, ak k\u00e8k founis\u00e8 swen sante, mwen konnen gen anpil kontak ak ou vizite lopital ak konekte. \u00c8ske gen l\u00f2t kote moun ka jwenn enf\u00f2masyon?<\/p>\n\n\n\n<p>Esi Abercrombie (17:12) <\/p>\n\n\n\n<p>Yo ka ale nan <a href=\"https:\/\/211md.org\/ht\/kowodinasyon-swen\/\" data-type=\"page\" data-id=\"3193\">211md.org\/carecoordination<\/a> pou jwenn plis enf\u00f2masyon sou pwogram nou an. Nou gen tou konsiltasyon ka. Nou pa s\u00e8lman kontakte sante konp\u00f2tman lokal yo, men nou f\u00e8 reyinyon av\u00e8k yo pou yo ka konprann plis sou sa nou f\u00e8, epi nou ka konprann plis sou sa yo f\u00e8.<\/p>\n\n\n\n<p>Reyinyon Rezo Lopital 211 ke nou genyen chak mwa p\u00e8m\u00e8t yo konprann plis sou sa 211 Maryland ap f\u00e8 tou. Epi nou ka konekte yo ak l\u00f2t founis\u00e8 swen tou.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ki jan yo refere pasyan yo<\/h3>\n\n\n\n<p>Pale de sit ent\u00e8n\u00e8t la, nou gen yon videyo f\u00f2masyon sou k\u00f2man yo f\u00e8 yon referans. Ak sa ki pwogram nan tout sou.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Kow\u00f2dinasyon Swen: Kijan Pou Refere Pasyan yo\" src=\"https:\/\/player.vimeo.com\/video\/781645092?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Quinton Askew (17:51) <\/p>\n\n\n\n<p>Se konsa, sit ent\u00e8n\u00e8t la se yon boutik yon s\u00e8l-stop. Ou ka ale epi refere yon moun, ou ka jwenn f\u00f2masyon, ou ka jwenn tout bagay sou pwogram nan. Se konsa, nenp\u00f2t bagay ou bezwen konnen, ou ka ale nan paj w\u00e8b la.<\/p>\n\n\n\n<p>Esi Abercrombie (18:03) <\/p>\n\n\n\n<p>Yo ka ale nan <a href=\"https:\/\/211md.org\/ht\/kowodinasyon-swen\/\" data-type=\"page\" data-id=\"3193\">211md.org\/carecoordination<\/a> epi jwenn tout sa yo bezwen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eskalad ka yo<\/h3>\n\n\n\n<p>Quinton Askew (18:10)<\/p>\n\n\n\n<p>Se konsa, anvan nou ka f\u00e8men, jis de l\u00f2t kesyon. Ou te mansyone ke travay ak eta a, te gen yon op\u00f2tinite pou ogmante yon ka si nou pa kapab ede sip\u00f2te li. Se konsa, ki sa sa vle di? E ki jan patenarya sa ak leta mache?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (18:24)<\/p>\n\n\n\n<p>L\u00e8 lopital yo voye yon referans ba nou, nou travay sou ka a epi eseye jwenn resous. Sa vle di ke nou pa ka jwenn resous, oswa yon ka ogmante l\u00e8 yon ajans leta enplike. Nan ka sa a, ka a otomatikman dwe ogmante. L\u00e8 nou ogmante ka a, eta a pran ka a, li gade li, epi li ba nou resous, ansanm ak k\u00e8 kontan pou gide nou sou wout pou nou ale epi di, &quot;Hey, nou pa gen resous sa a, men ou. ka itilize sa a. Ou ka s\u00e8vi ak sa.&quot; Yo ba nou resous ak kominikasyon pou ede nou kolabore ak lopital la.<\/p>\n\n\n\n<p>Epi li f\u00e8t atrav\u00e8 iCarol. Se pa tankou nou ogmante ka yo l\u00e8 nou rele ak tout sa. Tout bagay f\u00e8t atrav\u00e8 sist\u00e8m nan. Nou ogmante epi yo f\u00e8 yon swivi apre ka a.<\/p>\n\n\n\n<p>Eta a te ede nou ak resous nou bezwen yo. Koulye a, nou f\u00e8 yon swivi epi kontakte lopital la epi di, &#039;Hey, nou te ogmante ka sa a. Ka sa a te ogmante nan pwen sa a. Yo pral mete pasyan sa a nan etablisman XYZ.\u201d<\/p>\n\n\n\n<p>L\u00e8 yo mete pasyan an, nou pa jis fini la. Nou swiv ak pasyan an epi asire ke pasyan an renmen plasman an. Ou pa jis mete pasyan yo kote yo pa vle. Nou vle mete yo kote yo vle. Kidonk, nou mande yo, &quot;\u00c8ske ou anf\u00f2m ak plasman sa a?&quot; Si yo di wi, yo ba nou yon gwo pous epi yo di, &quot;Wi, nou renmen plasman sa a.&quot; L\u00e8 sa a, nou dwe tounen nan eta a jiskaske nou bon pou ale. E se konsa nou ogmante ka yo. Ka yo ogmante selon ka a, konpleksite li yo, epi si ou pa ka jwenn resous referans.<\/p>\n\n\n\n<p>Quinton Askew (19:48) <\/p>\n\n\n\n<p>Li bon pou tande ke pasyan an se yon pati nan pwosesis la. Se konsa, pandan n ap fini, \u00e8ske gen yon l\u00f2t bagay ke nou de ou ta renmen pataje oswa f\u00e8 moun konnen anplis ki jan pwogram nan b\u00e8l e ki jan tout moun ta dwe itilize li?<\/p>\n\n\n\n<p>Fav\u00e8 Akhidenor, Ph.D. (20:02) <\/p>\n\n\n\n<p>Mwen vle ajoute ke pwogram nan inik. Li pa tankou tout l\u00f2t pwogram nan eta a. Nou gen 211 nan tout eta Ameriken yo. Devine kisa? Maryland gen 211 ak pwogram Kow\u00f2dinasyon Swen. Li tr\u00e8 inik. Ou pa genyen li nan l\u00f2t pwogram 211 yo. Se konsa, tanpri itilize pwogram nou an. Li tr\u00e8 inik. Nou la pou kolabore ak sip\u00f2te epi f\u00e8 w konnen ke nou la pou rete.<\/p>\n\n\n\n<p>Quinton Askew (20:25)<\/p>\n\n\n\n<p>Sa se yon bon fason pou fini. M\u00e8si a patn\u00e8 nou yo ak Depatman Sante Maryland, Administrasyon Sante Konp\u00f2tman, k\u00e8k nan l\u00f2t patn\u00e8 nou yo ak Administrasyon Sante Konp\u00f2tman lokal yo ak l\u00f2t z\u00f2n. M\u00e8si paske w te rantre nan nou jodi a.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>M\u00e8si a patn\u00e8 nou yo nan <a href=\"https:\/\/whatsthe211.podbean.com\/e\/a-conversation-with-kay-connors-on-trauma-informed-care\/\" target=\"_blank\" rel=\"noopener\">Dragon Digital Media, <\/a>nan Howard Community College.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Aprann enf\u00f2masyon sou pwogram Kow\u00f2dinasyon Swen 211 la ak kijan li amelyore rezilta sante konp\u00f2tmantal sou &quot;Kisa 211 la ye?&quot; podcast. <\/p>","protected":false},"author":7,"featured_media":3634,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-3922","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcasts"],"_links":{"self":[{"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/posts\/3922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/comments?post=3922"}],"version-history":[{"count":0,"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/posts\/3922\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/media\/3634"}],"wp:attachment":[{"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/media?parent=3922"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/categories?post=3922"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/211md.org\/ht\/wp-json\/wp\/v2\/tags?post=3922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}