{"id":1344,"date":"2021-04-28T11:48:57","date_gmt":"2021-04-28T11:48:57","guid":{"rendered":"https:\/\/211md.org\/?page_id=1344"},"modified":"2026-04-13T08:32:45","modified_gmt":"2026-04-13T12:32:45","slug":"call-center-network","status":"publish","type":"page","link":"https:\/\/211md.org\/vi\/about\/call-center-network\/","title":{"rendered":"211 M\u1ea1ng Trung t\u00e2m Cu\u1ed9c g\u1ecdi Maryland"},"content":{"rendered":"
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M\u1ea1ng l\u01b0\u1edbi c\u00e1c trung t\u00e2m cu\u1ed9c g\u1ecdi khu v\u1ef1c c\u1ee7a 211 k\u1ebft n\u1ed1i ng\u01b0\u1eddi d\u00e2n Maryland v\u1edbi c\u00e1c ngu\u1ed3n l\u1ef1c thi\u1ebft y\u1ebfu tr\u00ean to\u00e0n ti\u1ec3u bang. Khi ng\u01b0\u1eddi d\u00e2n Maryland quay s\u1ed1 211, h\u1ecd s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn trung t\u00e2m cu\u1ed9c g\u1ecdi khu v\u1ef1c c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap.<\/p>\n

M\u1ea1ng th\u00f4ng tin Maryland<\/a> is the state-authorized administrator of the 211 system in Maryland.<\/p>\n\t\t\t\n\t\t\t\t\t\tT\u00ecm hi\u1ec3u th\u00eam\n\t\t\t\t\t<\/a>\n

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\n\t\t\t\t\"Nh\u1eefng\n\t<\/figure>\n

About the Network<\/strong><\/h2>\n

Life Crisis Center, Mental Health Association of Frederick County, United Way of Central Maryland, and Community Crisis Services, Inc. have been part of the 211 Call Center Network since 211’s inception in Maryland.<\/p>\n\t\t

\n\t\t\t\t\n\t\t\t\t\"Logo\n\t\t\t\t<\/a>\n\t<\/figure>\n

The Mental Health Association of Frederick County (MHA) started its call center in 1985 and began operating 24\/7\/365 in 1990. Crisis Specialists offer crisis intervention, support and information and resource referrals.<\/p>\n

The Mental Health Association works to ensure all Marylanders have access to high-quality behavioral healthcare. The call center is the hub of their crisis services, connecting Marylanders to resources and support.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tT\u00ecm hi\u1ec3u th\u00eam\n\t\t\t<\/a>\n\t\t

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Life Crisis Center operates a comprehensive call center that offers crisis intervention, emotional support, and information and referral services by phone, chat, and text.<\/p>\n

The organization has provided crisis support in the community since 1976, starting as a volunteer-operated crisis hotline for sexual assault victims. The nonprofit has served the lower Eastern Shore for over 44 years as a call center and a safe place for healing for victims of domestic violence, sexual assault, and child abuse.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tT\u00ecm hi\u1ec3u th\u00eam\n\t\t\t<\/a>\n\t\t

\n\t\t\t\t\n\t\t\t\t\"Logo\n\t\t\t\t<\/a>\n\t<\/figure>\n

United Way Central Maryland (UWCM) played a pivotal role in developing and planning the 211 system, starting in 2000. The UWCM helpline, though, has origins that date back to 1962.<\/p>\n

Information and Referral specialists help central Marylanders make connections to essential health and human services resources in Baltimore City and the counties of Anne Arundel, Baltimore, Carroll, Harford, and Howard counties.<\/p>\n

While not a crisis hotline, the staff is ASIST Certified, so they can identify callers who may be in crisis and\/or having thoughts of suicide. They can manage the call, assess, and plan for safety.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tT\u00ecm hi\u1ec3u th\u00eam\n\t\t\t<\/a>\n\t\t

\n\t\t\t\t\n\t\t\t\t\"logo\n\t\t\t\t<\/a>\n\t<\/figure>\n

For more than 50 years, Community Crisis Services, Inc. (CCSI) has provided call center services, and the organization became the first hotline in Maryland to be accredited by the American Association of Suicidology in the 1980s.<\/p>\n

In addition to certification, CCSI offers compassionate crisis support and information and referral services to essential resources. They also support the community with safe shelter programs.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tT\u00ecm hi\u1ec3u th\u00eam\n\t\t\t<\/a>\n

\n\t\t\t\u0110\u00e0o t\u1ea1o v\u00e0 c\u00f4ng nh\u1eadn\t<\/h2>\n\t

C\u00e1c chuy\u00ean gia \u0111\u01b0\u1ee3c Hi\u1ec7p h\u1ed9i T\u1ef1 t\u1eed Hoa K\u1ef3 (AAS) v\u00e0\/ho\u1eb7c Li\u00ean minh H\u1ec7 th\u1ed1ng Th\u00f4ng tin v\u00e0 Gi\u1edbi thi\u1ec7u (AIRS) c\u00f4ng nh\u1eadn. CCSI c\u0169ng c\u00f3 ch\u1ee9ng nh\u1eadn t\u1eeb H\u1ed9i \u0111\u1ed3ng Qu\u1ed1c t\u1ebf v\u1ec1 \u0110\u01b0\u1eddng d\u00e2y Tr\u1ee3 gi\u00fap (ICH) v\u00e0 nh\u00e2n vi\u00ean UWCM \u0111\u01b0\u1ee3c ch\u1ee9ng nh\u1eadn ASIST.<\/p>\n

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\n\t\t\t\t\"Logo\n\t<\/figure>\n
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\n\t\t\t\t\"Chuy\u00ean\n\t<\/figure>\n

211 is available to everyone<\/h2>

English and Spanish-speaking Information and Referral Specialists are available when you need help. Translation is also available in more than 150 languages.<\/p>\n

N\u1ebfu b\u1ea1n b\u1ecb khi\u1ebfm th\u00ednh, h\u00e3y g\u1ecdi 711 \u0111\u1ec3 truy c\u1eadp 211 th\u00f4ng qua Maryland Relay.<\/p>\n\t\t\t\n\t\t\t\t\t\tQuay s\u1ed1 211 (di \u0111\u1ed9ng)\n\t\t\t\t\t<\/a>","protected":false},"excerpt":{"rendered":"

211’s network of regional call centers connects Marylanders to essential resources throughout the state. When Marylanders dial 211, they are automatically routed to their regional call center for help. Maryland Information Network is the state-authorized administrator of the 211 system in Maryland. Learn More About the Network Life Crisis Center, Mental Health Association of Frederick…<\/p>","protected":false},"author":8,"featured_media":34257,"parent":521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1344","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/pages\/1344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/comments?post=1344"}],"version-history":[{"count":2,"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/pages\/1344\/revisions"}],"predecessor-version":[{"id":34490,"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/pages\/1344\/revisions\/34490"}],"up":[{"embeddable":true,"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/pages\/521"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/media\/34257"}],"wp:attachment":[{"href":"https:\/\/211md.org\/vi\/wp-json\/wp\/v2\/media?parent=1344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}