211 马里兰呼叫中心网络
211 的区域呼叫中心网络将马里兰人与全州的重要资源连接起来。当马里兰人拨打 211 时，他们会自动转至当地呼叫中心寻求帮助。
马里兰信息网 is the state-authorized administrator of the 211 system in Maryland.
About the Network
Life Crisis Center, Mental Health Association of Frederick County, United Way of Central Maryland, and Community Crisis Services, Inc. have been part of the 211 Call Center Network since 211’s inception in Maryland.
The Mental Health Association of Frederick County (MHA) started its call center in 1985 and began operating 24/7/365 in 1990. Crisis Specialists offer crisis intervention, support and information and resource referrals.
The Mental Health Association works to ensure all Marylanders have access to high-quality behavioral healthcare. The call center is the hub of their crisis services, connecting Marylanders to resources and support.
Life Crisis Center operates a comprehensive call center that offers crisis intervention, emotional support, and information and referral services by phone, chat, and text.
The organization has provided crisis support in the community since 1976, starting as a volunteer-operated crisis hotline for sexual assault victims. The nonprofit has served the lower Eastern Shore for over 44 years as a call center and a safe place for healing for victims of domestic violence, sexual assault, and child abuse.
United Way Central Maryland (UWCM) played a pivotal role in developing and planning the 211 system, starting in 2000. The UWCM helpline, though, has origins that date back to 1962.
Information and Referral specialists help central Marylanders make connections to essential health and human services resources in Baltimore City and the counties of Anne Arundel, Baltimore, Carroll, Harford, and Howard counties.
While not a crisis hotline, the staff is ASIST Certified, so they can identify callers who may be in crisis and/or having thoughts of suicide. They can manage the call, assess, and plan for safety.
For more than 50 years, Community Crisis Services, Inc. (CCSI) has provided call center services, and the organization became the first hotline in Maryland to be accredited by the American Association of Suicidology in the 1980s.
In addition to certification, CCSI offers compassionate crisis support and information and referral services to essential resources. They also support the community with safe shelter programs.
培训和认证
专家获得美国自杀学协会 (AAS) 和/或信息和转诊系统联盟 (AIRS) 的认可。 CCSI 还获得了国际求助热线委员会 (ICH) 的认证，UWCM 的工作人员也获得了 ASIST 认证。
211 is available to everyone
讲英语和西班牙语的信息和推荐专家全天候提供 24/7/365。还提供 150 多种语言的翻译。
如果您有听力障碍，请拨打 711 通过马里兰中继转接 211。
