211 MD FAQs

Connect 24/7/365 with 211 by:

• Dialing 211 from any phone.
• Searching our database.
• Signing up for ongoing, text message support.

It’s a FREE and confidential community resource that’s available to everyone in Maryland. Text and data messaging services may apply.

Contact 211 Maryland by dialing 211. Specialists are available 24/7/365.

211 is available 24 hours a day, 7 days a week, 365 days a year.

Empathetic Information and Referral Specialists understand it can be challenging to navigate the sometimes confusing maze of health and human resources. They’ll use your ZIP code to search our up-to-date resource database of over 7,000 agencies and services. We’ll connect you to the best organizations and services near you and answer questions on the following unmet needs:

• Food
• Housing and shelter
• Emergency shelter
• Utility assistance
• Financial assistance
• Mental health
• Substance abuse
• Suicide and crisis intervention
• COVID-19 testing
• Healthcare
• Children and families (child care, parenting support, supplies and clothing and school readiness)
• Aging and disability
• Legal services
• Tax prep information
• Veterans
• Domestic violence
• Employment
• Transportation

By the end of the call, you will be prepared to take action to get the help you need.

1. Dial 211.
2. A 211 specialist will listen to your concerns.
3. The specialist will ask questions to identify your unmet needs.
4. You’ll provide your location to help determine resources in your area.
5. You can provide contact information if you’d like a follow-up call to offer additional resources.
6. The call resource specialist connects you with resources.

All calls are confidential.

Most phones support dialing 211. If you have a problem, you can also call:

• Southern (Capital) Maryland: 1-866-770-1910
• Central Maryland: 1-866-406-8156
• Eastern Shore: 1-866-231-7101
• Western Maryland: 1-866-411-6803

Call 7-1-1 to access 211 Maryland through Maryland Relay.

English and Spanish-speaking specialists are available, as well as translation in 150+ languages.

Yes! Our online database has over 7,000 statewide resources.

Search by keyword or your location. Go to search.211md.org to start your search today.

211 Maryland offers ongoing text message support in English and Spanish. Sign up by texting any of these keywords to 898-211 (TXT211).

• Aging and disabilities: MDAging
• Hate crimes and incidents: MDStopHate
• Kinship: MDKinCares
• Mental wellness: MDMindHealth | MDSaludMental
• Teen mental health: MDYoungMinds
• MidShore events and community resources: MidShore
• Opioid support: MDHope
• Reentry programs for incarcerated and formerly incarcerated people and families: Reentry
• Veterans: MDCom2Vets
• Wellness: MDWellness

Sign up by texting any of these keywords to 211-631 (211MD1).

• Disaster preparedness: MDReady | MDListo

211 Maryland offers text message alert programs which provide region-specific resource information or provide disaster alerts. Message and data rates may apply. Message frequency may vary. Text STOP to the same number to unsubscribe. For help, text HELP. Full SMS terms at https://211md.org/sms/ and privacy policy will also apply.