Frequently Asked Questions

Marylanders

Marylanders

 

What is 211?

211 Maryland is a simple, memorable phone number for Marylanders to connect with essential resources throughout the state. It’s a free and confidential service that enables individuals with unmet needs a one-stop access point instead of having to navigate through the sometimes-confusing maze of health and human service agency phone numbers, websites and community resources.

Our nonprofit organization is also a disaster response partner. We provide factual text alerts to Marylanders during emergency situations like a natural disaster or public health and safety threat.

211 Maryland is also a data service provider, with the most comprehensive database of unmet needs in the state. It allows us to track emerging trends in communities.

English and Spanish-speaking resources are available 24/7/365. Translation is available in 150+ languages.

 

What's the difference between 211, and 211 Press 1?

211 Maryland connects Marylanders with unmet needs to essential health and human resources.

211, Press 1 provides immediate access to a trained specialist in suicide preventionopioid crisis intervention and mental health assistance.

 

How do I access 211 Maryland Resources?

Connect 24/7/365 with 211 by:

It’s a FREE and confidential community resource that’s available to everyone in Maryland. Text and data messaging services may apply.

 

What is 211 Maryland's phone number?

Contact 211 by dialing 2-1-1. Specialists are available 24/7/365.

 

When can I call 2-1-1?

211 is available 24 hours a day, 7 days a week, 365 days a year.

How Can 211 Maryland Help Me?

Empathetic Information and Referral Specialists understand it can be challenging to navigate the sometimes-confusing maze of health and human resources. They’ll use your ZIP code to search our up-to-date resource database of over 7,000 agencies and services. We’ll connect you to the best organizations and services near you, and answer questions on the following unmet needs:

  • Food
  • Housing and shelter
  • Emergency shelter
  • Utility assistance
  • Financial assistance
  • Mental health
  • Substance abuse
  • Suicide and crisis intervention
  • COVID-19 testing
  • Healthcare
  • Children and families (child care, parenting support, supplies and clothing and school readiness)
  • Aging and disability
  • Legal services
  • Tax prep information
  • Veterans
  • Domestic violence
  • Employment
  • Transportation

By the end of the call you will be prepared to take action to get the help you need.

What Can I Expect When I Call?

  1. Dial 2-1-1.
  2. Press 1 if you need assistance with a mental health emergency or substance abuse intervention.
  3. A 211 specialist will listen to your concerns.
  4. The specialist will ask questions to identify your unmet needs.
  5. You’ll provide your location to help determine resources in your area.
  6. You can provide contact information if you’d like a follow-up call to offer additional resources.
  7. The call resource specialist connects you with resources.

All calls are confidential.

 

What If My Cell Phone Won’t Connect With 211 Maryland?

Most phones support dialing 2-1-1. If you have a problem, you can also call:

  • Southern (Capital) Maryland: 1-866-770-1910
  • Central Maryland: 1-866-406-8156
  • Eastern Shore: 1-866-231-7101
  • Western Maryland: 1-866-411-6803

 

What If I Am Deaf Or Hard Of Hearing?

Call 7-1-1 to access 211 Maryland through Maryland Relay.

 

What Languages Are Available?

English and Spanish-speaking specialists are available, as well as translation in 150+ languages.

 

Can I Search For Resources Myself?

Yes! Our online database has over 7,000 statewide resources.

Search by keyword or your location. Go to search.211MD.org to start your search today.

 

How Can I Get Ongoing Support?

211 Maryland offers ongoing text message support in English and Spanish. Sign up by texting any of these keywords to 898-211.

  • Mental wellness: MDMindHealth | MDSaludMental
  • Opioid support: MDHope
  • Disaster preparedness: MDReady | MDListo
  • Seniors and caregivers: MDAging
  • Veterans: MDCom2Vets

Text messaging rates may apply.

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