211 Care Coordination

We Help Emergency Room Departments

In partnership with the Maryland Department of Health, Behavioral Health Administration, the 211 program facilitates referrals for ED patients in need of community-based behavioral health services, including resources for mental health conditions, substance use disorders and developmental disabilities.

You can also call 211, Press 4.

*If you need a bed, search the inpatient psychiatric and crisis bed board.

Need an Inpatient or Psychiatric Bed?

Check the Maryland Bed Board

Maryland's bed board helps discharge planners locate available psychiatric and crisis beds in real-time. Bed availability is updated three times a day.

Find the type of bed you need from the following categories:

  • Adult
  • Co-occurring
  • Geriatric
  • Adolescent
  • Child

You do not need to refer a patient to the 211 Care Coordination program if a patient is being admitted from the emergency department to an inpatient bed. They can be referred after the psychiatric evaluation if more care coordination services are needed like outpatient care, additional inpatient care or community-based behavioral health services.

Have you referred a patient to 211 Care Coordination? Let us know about your experience as we work with BHA to improve access and the program offerings. Provide feedback.

How The Program Works

Refer patients by dialing 2-1-1 and pressing 4 immediately. (Daily, 8 a.m. to 8 p.m.)

You can also refer online.

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211 Care Coordinators will acknowledge your referral within 30 minutes of receipt and will immediately begin identifying available resources through our powerful database.

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211 Care Coordinators will connect hospital staff and patients to available, conveniently located behavioral health services.

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211 Care Coordinators will follow-up to ensure a successful placement and update the electronic record to close the loop with discharge planners.

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Which Patients Should Be Referred?

Refer patients that are:

1. Currently in the emergency department.

2. The patient is ready for discharge.*

3. Assistance is needed in locating behavioral health resources for the patient.

4. The patient provided consent.

*You do not need to refer a patient that is being admitted from the emergency department (ED) to an inpatient bed. Behavioral health patients that present to the ED can be referred after the psychiatric evaluation if they need additional care coordination.

211 Case Consultation Services

Have a complex case? Let our 211 Care Coordinators help you solve complex patient cases.

"Case consultation services have proven to be a useful tool for engagement and collaboration."

Maria Manna

Northwest Hospital, Director of Care Management


211 Hospital Network 

Connect with 26 other hospitals, state coordinators, the Behavioral Health Administration (BHA) staff and other state partners during the 211 Hospital Network monthly meetings.

Participants discuss best practices, identify gaps in service, and develop long-term, sustainable solutions. This collaborative initiative aims to navigate the dynamic healthcare delivery system and support a holistic approach to patient care. Together, we can identify and implement collective strategies to enhance population health.



Want To Learn More?

Watch these videos to learn how to refer patients and access the provider portal. You can also sign up for a 30-minute information and training session or email carecoordination@211md.org.

How To Refer Patients

How To Access the Provider Portal

Making An Impact

Patients Referred
Participating Hospitals
Counties Served

Your Feedback Matters

The emergency regulations took effect on March 15, 2023, We'd like to know about your experience with the 211 Care Coordination program as we work with BHA to improve access and the program offerings. Please take a few minutes to complete the Care Coordination survey.

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