How The Program Works
211 Care Coordinators will acknowledge your referral within 30 minutes of receipt and will immediately begin identifying available resources through our powerful database.
211 Care Coordinators will connect hospital staff and patients to available, conveniently located behavioral health services.
211 Care Coordinators will follow-up to ensure a successful placement and update the electronic record to close the loop with discharge planners.
Want To Learn More?
Watch these videos to learn how to refer patients and access the provider portal. You can also sign up for a 30-minute information and training session or email firstname.lastname@example.org.
How To Refer Patients
How To Access the Provider Portal
Need an Inpatient Psychiatric or Crisis Bed?
Maryland's bed board helps discharge planners locate available psychiatric and crisis beds in real-time. Find the type of bed you need from the following categories: adult, co-occurring, geriatric, adolescent and child. Bed availability is updated three times a day.
You do not need to refer a patient to the 211 Care Coordination program if a patient is being admitted from the emergency department to an inpatient bed. They can be referred after the psychiatric evaluation if more care coordination services are needed like outpatient care, additional inpatient care or community-based behavioral health services.
Your Feedback Matters
The emergency regulations took effect on March 15, 2023, We'd like to know about your experience with the 211 Care Coordination program as we work with BHA to improve access and the program offerings. Please take a few minutes to complete the Care Coordination survey.