About 211 Services in Maryland
211 Maryland is a free, confidential service that connects Marylanders with local resources for food, housing, utilities, health care, mental health, employment, and other essential needs.
Marylanders can call 211, search for resources online, or sign up for ongoing text support.
The Maryland Information Network, a 501(c)(3) nonprofit, is the state-authorized administrator of 211 system in Maryland.
Find Help in Maryland
211 can help with food, housing, immigration, utility assistance, and much more. There are several ways to get connected and get help.
Here's how to get help:
- Dial 211 and speak with someone who can help identify needs and resources.
- Search for resources by ZIP code and need.
- Get information and resource referrals for top needs like food, housing, employment, child care, and more.
Get Connected. Get Help.
The Maryland Information Network administers the statewide 211 network, connecting callers with regional call centers and community resources across Maryland.
Dial
211 specialists listen, identify all unmet needs, connect callers to resources and follow-up when needed.
211 Statewide Community Resource Database
Search for local programs and services, in the state's most comprehensive health and human services resource database.
Ongoing, Supportive Text Messages
Custom English & Spanish text messages inform and inspire on-demand.
About Our Journey
While work began in the 1960’s to develop a central information and referral resource, it was decades later that 211 became the one-stop connector for health and human services in Maryland.
1960
Baltimore Council of Social Agencies leads the first effort to develop a central information and referral service.
Health and Welfare Council initiates first attempt to create a comprehensive, computer-based health and human services database for Maryland.
1983
2000
Federal Communications Commission (FCC) designates 211 as the national 3-digit access code for health and human services information and referral.
United Way of Central Maryland (UWCM) convenes 211 Maryland Task Force to prepare and plan for Maryland’s 211 system.
State legislation establishes 211 as the primary information and referral telephone number for health and human services in Maryland.
Four regional call centers (Community Crisis Services, Life Crisis Center, Mental Health Association of Frederick County and United Way of Central Maryland) agree to participate in a two-year Pilot Project.
2004
2010
Incorporation of the “Maryland Information Network, 211 Maryland, Inc.”
211 Maryland achieves 501(c)(3) nonprofit status and begins implementation.
2011
2018
211 Maryland integrates the statewide 1-800 crisis hotline into the 211 system to create 211 Press 1, which is now 988.
State legislation places control of Maryland’s 211 system in 211 MD, Inc.
