Community Service Providers: Help Marylanders Connect To Your Programs(opens in new tab)

When Marylanders need food, housing, health care, or other essential support, they turn to 211.

As the state-designated administrator of the 211 system, Maryland Information Network (MdInfoNet) manages the 211 Community Resource Database, connecting Marylanders and agencies to thousands of essential services statewide.

If your program matches the inclusion policy, add it, and connect Maryland.

Add Agency

Couple looking for help on phone in park

Be There When Someone Is Looking for Help

More than one million connections to help are made every year.

People come to 211 ready to take the next step. An outdated phone number, a changed eligibility requirement, or a program that is no longer available can stop them from getting there.

It only takes a few minutes to update your listing in the Community Resource Database(opens in new tab), and it strengthens connections.

All updates are handled by emailing: resources@211md.org(opens in new tab).

Email Your Updates

A Shared Source of Health and Human Service Information

Adding your organization to the Community Resource Database connects you to communities far beyond those seeking help through 211.

Programs are discoverable through Care Coordination and our partner programs, such as Maryland Access Point(opens in new tab)... We work with health care, community groups, and local and state agencies.

Depending on the type of services offered, an organization may be discovered on several digital platforms and through other programs we manage.

Plus, this shared source of information provides our partners with an opportunity to use verified resource data to power their programs and initiatives, identify resource gaps, and obtain better data to inform decision-making. It also reduces redundancies across parallel databases containing the same information and lowers the cost of maintaining the data for everyone.

Let's innovate together on new ways to build a stronger, more connected system that makes information easier to access.

Explore Ways We Can Work Together

Since 2010, Maryland Information Network
has powered the 211 system in Maryland.

Learn More

Let Others Know About 211

Download and use the 211 marketing toolkit

We appreciate your help connecting Marylanders to 211. Download digital marketing materials or order print-ready materials to share with your community.

Get Marketing Materials

Have a Question About 211?

Read our Frequently Asked Questions (FAQs) or contact us.

Read our FAQs

Partnerships Make Communities Stronger

In times of great need, state and local agencies turn to us to connect Marylanders.

MDStopHate

Report hate, discrimination or bullying.

211 is also a one-stop resource for immigrants and new Americans, providing multilingual support in 150+ languages.

211 Behavioral Health Care Coordination

These programs connect hospital staff and patients to community-based behavioral health services. They also close the loop with patients and discharge planners.

Our Partners

Department of Public Safety and Corrections

Let's Partner

Frequently Asked Questions for Partners

What is 211 Maryland?

211 Maryland is the state's most comprehensive health and human services Information and Referral System. With over 7,500 resources, individuals with essential needs can get connected to local help 24/7/365. 211 Maryland is a free and confidential service, with translation available in 150+ languages.

The Maryland Information Network (MdInfoNet), a 501(c)3 nonprofit organization, is the state-designated administrator of the 211 system in Maryland.

How do you keep your resource database up to date?

The comprehensive database of more than 7,500 statewide resources is updated at least once a year and often more frequently. We rely on our yearly verification, updates from agencies, and feedback from callers to connect Marylanders with the best resources for their location and the latest program qualifications at the time of their need.

Verify your organization in the 211 Maryland database, and update it.

How do I add my agency to the database?

As the central connector for Maryland, we welcome new organizations to our database. We accept requests from the following nonprofit and for-profit groups:

Nonprofit and critical for-profit organizations and governmental agencies and officials providing health, social service, educational, library, employment, legal, recreational and other human services.
Nonprofit organizations, such as religious groups, social clubs and community associations, that offer services to the community at large, not just to their own members.
Nonprofit self-help support groups (a “self-help group” is a voluntary gathering of people who share a similar problem, condition or history).
Nonprofit and critical for-profit, multi-state or national organizations not located in Maryland that provide health and human services to Maryland residents.
Nonprofit organizations that advocate for human services programs and policies that support a healthful environment.

For more information and to start the application process, go here.

Are your 211 Maryland call specialists trained or certified?

Call center staff are certified and program accredited by the Alliance of Information and Referral Systems (AIRS) and the American Association of Suicidology (AAS). Both are national, professional organizations.

Information and Referral Specialists are also educated and experienced in health and human services resources. They have a bachelor’s or master’s degree in social work, human services, counseling or related fields, plus at least one year of experience.

What types of calls do you answer?

211 Maryland can serve as the central connector for the following essential health and human services needs:

Food
Housing
Emergency shelter
Utility assistance
Financial assistance
Substance abuse
Mental health
Suicide and crisis intervention
Healthcare
Children and families (childcare, parenting support, supplies and clothing, school readiness)
Tax information and preparation assistance
Aging and disability
Legal services
Domestic violence, shelter and support
Employment
Veterans
Transportation

What is the difference between the 211 Maryland United Way Helpline and 211 Maryland?

Established through state legislation, the Maryland Information Network (MdInfoNet) is the state-designated administrator of the 211 system in Maryland. MdInfoNet oversees and maintains an information and referral service network available to all Maryland residents. To connect Marylanders in all regions of the state, we rely on a network of call centers.

The United Way of Central Maryland provides coverage for one area of the state. 211 Maryland utilizes other strategically placed call centers to reach Marylanders in all regions of the state.