About 2-1-1 Maryland
Mission & Vision
Every hour of every day, people need essential human services. They are looking for help finding affordable housing, food, employment training, utility payment assistance, services for their children or aging parents, and many other issues.
2-1-1 Maryland is partnership of four agencies working together to provide simple access to health and human services information. 2-1-1 is an easy to remember telephone number that connects people with important community services. Our specially trained call specialists answer calls 24 hours a day, every day of the year.
The 2-1-1 database has information on nearly 5,000 agencies and programs across the state. Each week 2-1-1 Maryland handles thousands of calls from people in need, providing referrals to services and helping people problem-solve when the services they need are not available.
Maryland will be a state where it is easy to access information on health and human services and critical incidents
The mission of 2-1-1 Maryland is to be a statewide resource always available by telephone and internet to connect citizens to health and human resources at any time, a resource for government officials to make information available to Marylanders in the event of natural disasters or man-made incidents and a way for Marylanders to connect with opportunities to offer help to others.
The values and principles that will guide 2-1-1 Maryland are:
- Availability and accessibility. Services will be available to callers whenever they choose to call or log on. Services will be accessible to everyone and will be available by telephone, TTY, directories, and the Internet.
- Reliability, accountability and consistency. Using an information and referral standards-based approach such as provided by the Alliance of Information and Referral Systems, 2-1-1 Maryland will develop and implement systemwide performance measures to ensure reliable, accurate, and consistent service.
- Privacy. Personal identifying information will be used only for purposes agreed to by the callers.
- Self-Determination. Every caller has the right to determine what their needs are and to choose what services they want or don’t want to access. Callers will be provided with the fullest range of service options available to meet their needs in a manner that respects their personal values, delivered to them in a fair, non-judgmental, and unbiased manner.
- Efficiency. We will strive for maximum efficiency on multiple levels by:
- Leveraging existing infrastructure whenever possible;
- Minimizing or eliminating duplication or unnecessary redundancies;
- Achieving a high level of integration among the system call centers;
- Referring callers to the right agency resources correctly the first time; and,
- Being willing and available to support additional information and referral service needs by public and private agencies.
Whether you are an individual looking for help for yourself, a friend or family member, or someone who works for an agency calling on behalf of someone you serve, we are here to help you find resources to help solve your problem. Call us by dialing 2-1-1 on your phone or explore the website and database.
2-1-1 Maryland is charged by state law to establish and maintain an information and referral service network available to all Maryland residents, offering the public efficient 24/7 guidance in accessing health, crisis, and social services. It coordinates the activities of the four partner call centers, provides oversight and works to secure funding and other resources to support 2-1-1 services in Maryland. It 2-1-1 Maryland is registered as a 501(c)(3) not-for-profit organization with the IRS. Donations to 2-1-1 Maryland are tax-deductible.
President & CEO
Pat Rosensteel, Interim Chair
As a summa cum laude graduate of Bowie State University, with a degree in Early Childhood Education, Ms. Rosensteel spent her early career in the private sector as a preschool teacher and child care enter administrator. This experience led her to the position of Director of Child Care Choices, a program of the Mental Health Association of Frederick County, and then the Director of the Frederick County Head Start program, responsible for 80 employees and a budget of $4 million. Before her retirement in 2016, she headed the Citizens Services Division of Frederick County Government, in charge of eight of the County’s departments that provide direct services to individuals and families. In retirement, she remains active in early childhood programs, child advocacy efforts, and serves on several local and state boards.
Lois Mikkila, Vice Chair
Founder and Principal of LKM Consulting, she is the former Director of the Howard County Department of Community Resources and Services – the “human service arm” of County Government. Overseeing services for children and families, older adults, people with disabilities, and consumers, she developed a broad perspective of human service needs and how they are inter-related. The Department also managed the County’s grants to human service nonprofits, was the lead agency for the Continuum of Care for homeless services and provided “backbone” support for the fourteen-partner MultiService Center, giving her a deep understanding of the systems at play in human service delivery.
John Geist, Secretary
Michael Malloy, Treasurer
Michael Malloy, Treasurer Community Volunteer Mr. Malloy is a graduate of the Johns Hopkins University with a Bachelor’s degree in Environmental Engineering and a Masters Degree in Administration/Business. He has been a senior executive in the private sector for consulting, engineering, and construction services. He served as the Chairman/Board member for several corporations. His expertise is environmental compliance and cleanup, energy conservation, disaster assistance, nuclear energy, military construction, and management consulting. He was a member of the Society of Military Engineers and the National Defense Industrial Association.
Toni is a nonprofit professional with over 35 years experience in grant writing and research, government relations, advocacy, and marketing and communications. She is also the 2018 Recipient of The Catherine Max Distinguished Service Award and was president of the Baltimore Public Relations Council from 2002-2003
Max Distinguished Service Award and was president of the Baltimore Public Relations Council from 2002-2003
Dr. Monique Rainford
Center Medical Director - St. Agnes
Baltimore Medical Systems
Mary Ann Floto
United Way of the National Capital Area
Prince George’s County
Retired Attorney, Federal Reserve Board
Co-Founder and CEO ByteStone AI Corp
United Way Kent County
Education Policy Director, Advocates for Children and Youth