How Care Coordinators Can Help
Daily 8 AM to 8 PM
Acknowledge
Your referral will be acknowledged within 30 minutes of receipt and the care coordinator will immediately begin identifying available resources through our comprehensive resource database.
Connect
211 Care Coordinators will connect hospital staff and patients to available, conveniently located behavioral health services.
Follow-Up
We will follow-up to ensure a successful placement and update the electronic record to close the loop with discharge planners.
Read our HIPAA compliance and data security questions.
Have a question? Read our Frequently Asked Questions (FAQs).

Use the Maryland Bed Board for Inpatient or Psychiatric Beds
Maryland's bed board helps discharge planners locate available psychiatric and crisis beds in real-time. Bed availability is updated three times a day.
Find the type of bed you need from the following categories:
- Adult
- Co-occurring
- Geriatric
- Adolescent
- Child
You do not need to refer a patient to the 211 Care Coordination program if a patient is being admitted from the emergency department to an inpatient bed. They can be referred after the psychiatric evaluation if more care coordination services are needed like outpatient care, additional inpatient care or community-based behavioral health services.
Making An Impact

Use ConnectCare to Refer Patients
Download the ConnectCare Guide and watch this video to learn how to use the system and access the provider portal.

Let Others Know About Care Coordination
Share the informational Care Coordination flyer with your team. It includes how to contact Care Coordination, and how the program works.
Additional Resources
Preadmission Screening and Resident Review (PASRR)
Children’s Cabinet
Pediatric Support
Have a question? Email us: carecoordination@211md.org
Frequently Asked Questions
About the program
This is a new Care Coordination Resource, Referral and Partnership Management System. This tool will enhance how we coordinate care for individuals boarding in emergency departments across Maryland.
About ED Referrals
Hospital emergency department staff can make a referral online through ConnectCare or by dialing 211 and immediately pressing 4.
Understanding Our Use of Jira
At Maryland Information Network 211 Maryland Inc., we prioritize the security and privacy of all information entrusted to us. This commitment extends to ensuring that any Protected Health Information (PHI) shared through our systems is handled in full compliance with the Health Insurance Portability and Accountability Act (HIPAA).
To streamline care coordination and enhance the efficiency of the referral process, we utilize Jira Service Management, a secure, cloud-based platform developed by Atlassian. This document outlines how Jira is implemented within our 211 Care Coordination Patient Referral Portal (211 ConnectCare), the measures taken to ensure its compliance with HIPAA, and the steps we take to safeguard the PHI submitted through this system.
Reporting Bed Availability
An automated email is sent to each facility three times per day. The email includes a URL link to update bed data.
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